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Help with download embroidery designs


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Hi
I recently purchased these designs & would like to ask how I can get a copy of the colour charts please.

========== ORDER INFORMATION ==========

Order #: 011042

Total: $92.99

Product #1: Happy Olaf/1 @ $2.00

Product #2: Frozen sisters 2/1 @ $3.99

Product #3: Kristoff/1 @ $2.00

Product #4: Frozen logo/1 @ $3.00

Product #5: Anna and Elsa/1 @ $4.00

Product #6: Sven and Olaf /1 @ $3.00

Product #7: Marshmallow/1 @ $2.00

Product #8: Minion batman costume/1 @ $3.00 Product #9: Minion Joker/1 @ $3.00 Product #10: Monster High Draculaura relax/1 @ $9.00 Product #11: The Nightmare Before Christmas 2 /1 @ $11.00 Product #12: Modern Fairy 1/1 @ $7.00 Product #13: Android/1 @ $3.00 Product #14: Australian Rugby logo (ARU)/1 @ $5.00 Product #15: Donatello badge/1 @ $2.00 Product #16: Leonardo /1 @ $11.00 Product #17: Leonardo 2/1 @ $3.00 Product #18: Raphael attacks/1 @ $2.00 Product #19: Teenage Mutant Ninja Turtles logo/1 @ $3.00 Product #20: Raphael/1 @ $11.00

Thanking you in advance.

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On 6/13/2014 at 8:54 AM, Berez said:

Hi

I recently purchased these designs & would like to ask how I can get a copy of the colour charts please.

========== ORDER INFORMATION ==========

Order #: 011042

Total: $92.99

Product #1: Happy Olaf/1 @ $2.00

Product #2: Frozen sisters 2/1 @ $3.99

Product #3: Kristoff/1 @ $2.00

Product #4: Frozen logo/1 @ $3.00

Product #5: Anna and Elsa/1 @ $4.00

Product #6: Sven and Olaf /1 @ $3.00

Product #7: Marshmallow/1 @ $2.00

Product #8: Minion batman costume/1 @ $3.00 Product #9: Minion Joker/1 @ $3.00 Product #10: Monster High Draculaura relax/1 @ $9.00 Product #11: The Nightmare Before Christmas 2 /1 @ $11.00 Product #12: Modern Fairy 1/1 @ $7.00 Product #13: Android/1 @ $3.00 Product #14: Australian Rugby logo (ARU)/1 @ $5.00 Product #15: Donatello badge/1 @ $2.00 Product #16: Leonardo /1 @ $11.00 Product #17: Leonardo 2/1 @ $3.00 Product #18: Raphael attacks/1 @ $2.00 Product #19: Teenage Mutant Ninja Turtles logo/1 @ $3.00 Product #20: Raphael/1 @ $11.00

Thanking you in advance.

Just need choose color charts formats in Order Dowтload page. For help 
please read this topic 
Cheers
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  • 2 weeks later...
  • 2 months later...
On 9/8/2014 at 2:54 PM, Carol1950 said:

I am unable to down load my pes embroidery designs it still has green arrows and not the disk and says new order and not delivered.

You have received payment please advice?

Regards

We not send embroidery designs as disc. Only download available

You order designs available for download. Just need only back to online store and download for download you order design.
For help please How to place an order for machine embroidery designs? Please let us know if we can be of further assistance.
Cheers
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I just purchased the Elsa 7 Sketch Design, and downloaded it on our Apple computer.  They were a Zip file.   Can you resend me the design unzipped?   All the designs that I purchase are unzipped.    Thank You so much

You  can  download  any files as unzipped separately.Also we send your order embroidery designs as attach.
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I still can't get it to open. When I try to sign in it doesn't recognize my email or password. It says it will send a password reset to my email, but none has appeared.  If I could get to my order history and download my order I would be thrilled as I have already paid $30.00 to your company. Any help would be appreciated


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On 9/14/2014 at 12:39 PM, jdemyers said:

I still can't get it to open. When I try to sign in it doesn't recognize my email or password. It says it will send a password reset to my email, but none has appeared.  If I could get to my order history and download my order I would be thrilled as I have already paid $30.00 to your company. Any help would be appreciated

We check your account not found problem. Please send information about used internet browser. Also we your embroidery order as attach. Please check all folders in your e-mail account. Also  Bulk and Spam. 

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I have downloaded my embroidery patterns but when i go to open them it says that it needs to know what program wrote it. I have spent a lot of money with your company and would very much like to use the patterns that I purchase.

Please explain what format you need? Aslo please inform about your embroidery machine. Our designs don't need special software..

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It gives me a message Adobe Reader could not fle because it is not a supported file type or the file has been damaged. I have tried it from my email and directly from your site.

All explain.

1. You choose embroidery format PES for Brother embroidery machines.  For sew these files, you don't need open these files in computer. Just need copy files to USB stick (or embroidery machine) and you can see these designs in embroidery machine screen.

2. Adobe Acrobat Reader can open only PDF files. We using this format for color chart palette. This is now embroidery design. Only information.

3/ If you have problem with last order please reload designs.
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