bee2rush Posted October 29, 2014 Share Posted October 29, 2014 I have actually bought the same design twice. PayPal shows I paid for both times. I go to the order history page and it is showing incomplete. Is there a problem. Please help. Thanks Quote Link to comment
ayode Posted November 21, 2014 Share Posted November 21, 2014 where is the order histroy? I also can not download my designs Quote Link to comment
thefordmob1 Posted November 26, 2014 Share Posted November 26, 2014 I just have a question. It seems there are two different areas for free designs. One says add to cart, the other area says to download when you are on a certain design. Why does this area say to download? I tried it and all I got was a virus on my computer that took my husband all night to fix. Is there anyway to get the "download" designs to my cart. Thanks Jody Heron Quote Link to comment
diver361 Posted November 26, 2014 Share Posted November 26, 2014 I just have a question. It seems there are two different areas for free designs. One says add to cart, the other area says to download when you are on a certain design. Why does this area say to download? I tried it and all I got was a virus on my computer that took my husband all night to fix. Is there anyway to get the "download" designs to my cart. Thanks Jody Heron Free designs download as any paid designs. For help please look our video help http://embroideres.com/video-instructions-customers Quote Link to comment
Melane Posted December 4, 2014 Share Posted December 4, 2014 Have just chosen and paid for by pay pal Peppa pig riding a bike $2 usa. Where do I download it from??????. Didn\'t get to tell you what machine (vp3) that I wanted etc or to choose size etc Didn\'t happen when I bought a few weeks ago/ How do I get my design?? Quote Link to comment
Melane Posted December 4, 2014 Share Posted December 4, 2014 Please disregard my last post! have found how to download etc..... thank you Quote Link to comment
diver361 Posted December 4, 2014 Share Posted December 4, 2014 Please disregard my last post! have found how to download etc..... thank you Please let us know if we can be of further assistance. Cheers Quote Link to comment
Shellie Posted December 7, 2014 Share Posted December 7, 2014 Can't download files, they are zipped and my computer cannot open them. Quote Link to comment
diver361 Posted December 7, 2014 Share Posted December 7, 2014 Zipped files - this is option. You can download all files separately, just need click to files name. Quote Link to comment
cherylem3 Posted March 3, 2015 Share Posted March 3, 2015 Hi I still have not received the Dora design which I've already paid for. Please advise as my previous message state that I required 3 x 3 tq. I really need the embroider design urgently. Do u by any chance have CARS and BARNEY Designs.Your reply is greatly appreciated. Quote Link to comment
illustrator Posted March 6, 2015 Share Posted March 6, 2015 I have just ordered and paid for three items and only two are showing on the download. I have tried the Zip download and that is the same. The order number is 031266 and the missing embroidery design is Old Bear Quote Link to comment
diver361 Posted March 6, 2015 Share Posted March 6, 2015 I have just ordered and paid for three items and only two are showing on the download. I have tried the Zip download and that is the same. The order number is 031266 and the missing embroidery design is Old Bear Thank you for message problem fixed. Please go to Order History and download your Teddy bear embroidery design 2. Quote Link to comment
chablis Posted March 13, 2015 Share Posted March 13, 2015 I am unable to get all my embroidery files for this order. When I press download all files I get an error 404 message.Also on order 69431-23 I am unable to download the small lemur file and again I cannot download all files.Can you please fix this prob Quote Link to comment
diver361 Posted March 13, 2015 Share Posted March 13, 2015 I am unable to get all my embroidery files for this order. When I press download all files I get an error 404 message. Also on order 69431-23 I am unable to download the small lemur file and again I cannot download all files. Can you please fix this prob Your left choose embroidery format which you wish. Quote Link to comment
thefordmob1 Posted April 6, 2015 Share Posted April 6, 2015 When I order sometimes I don't get everything I order. When I come back to the site I see something that I have ordered and check my order downloads and files are not there. Order #9967 is missing: http://embroideres.com/embroidery-catalog/legends-south-pacific-embroidery-designs/hawaii-badge2-embroidery-design http://embroideres.com/embroidery-catalog/legends-south-pacific-embroidery-designs/hawaii-badge-embroidery-design is the only one in order. I bought both. Quote Link to comment
diver361 Posted April 6, 2015 Share Posted April 6, 2015 When I order sometimes I don't get everything I order. When I come back to the site I see something that I have ordered and check my order downloads and files are not there. Order #9967 is missing: http://embroideres.com/embroidery-catalog/legends-south-pacific-embroidery-designs/hawaii-badge2-embroidery-design http://embroideres.com/embroidery-catalog/legends-south-pacific-embroidery-designs/hawaii-badge-embroidery-design is the only one in order. I bought both. Thank you for message.Problem fixed. Quote Link to comment
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