If you purchased and registered your Sai, your dealer should have obtained a password for you for the Sai Users site, where you download the full Writers Plus software - not the trial version - as well as manuals and video tutorials. It’s included as part of your purchase. I'm a newbie so I can’t answer your specific question myself but I will look if I can find something in the manual to help. You might try contacting Juki / Tajima for a password if your seller can’t help. Good luck!