I am new to this community. I have a problem with my Brother PR620 with the thread take up lever getting stuck in a downward position, a whining sound and a motor lock message. Has anyone come across this problem before? Is there a simple solution or do I have to send my machine to a service centre? I am based in the Seychelles and the nearest service centre is in the UAE or South Africa. I have uploaded a video. If anyone could help I would be very grateful. Jude Bijoux, Golden Threads Embroidery, Seychelles.