Hit shift and F12 and it should go into full screen mode. You should see your file and etc. now on the screen. You'll have to manually add all of the tools you would like on your screen and then save your workspace. From this point on whenever you open your DG 16 software, if the file and etc. does not show up when it opens up, hit shift and f12 once and then again and it should stay. You'll have to do this whenever it does not show up after starting up the software. It's a pain but at least it is a workaround for now until they can fix the issue.