Hi, I could transfer the free items onto my BROTHER PE 500 but the item that I paid for- ID 902 Grumpy embroidery design did not show on the machine, my order is 033784, I did "save & filter out" first but none showed up on the machine so I did "Download all as zip" and that worked for all but "Grumpy". Can you help me or resend Grumpy again so it will show up on the machine. Thank you