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I'm looking for service in the Indiana area. 

Maybe someone can help me understand what's going wrong with my machine.

We have the MT1501 ricoma. Currently the issue is that every time the machine goes to trim, it breaks the thread. So the thread is pulled into the brush guard by the trimming hook, then the trimmer activates down below by the bobbin, but never trims properly. The hook holds onto the thread and it gets stuck in the brush guard, then the next time the needle goes to sew it jerks the fabric around and sews with a whole lot of tension from the thread being stuck up by the hook..

Thank you

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