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hi, I purchased a Dumbo embroidery design on the 25, dec. I can't get it to come up. the download is in my downloads but when i transfer it to my machine it comes up blank no pictures, no info of any kind. i have downloaded and transferred and stitched many embroidery designs from various places, this is the only one I'm having trouble with. I even downloaded it a second time thinking the download messed up some how but the second download is just like the first, it doesn't work. Is there a trick to your downloads? please help asap! I have a Brother se 400 machine.

Since working with Tajima Pulse, some designs do not carry all the .PXF stitch information from the program to the machine when output to the spoiler. If I have worked with a design that I have done a stitch to outline transformation on, or taken a stock design and added text that I have modified via the Properties options, or specifically, done both, I find that the stitch count drops by a significant amount. I would say by 1k on a 14k design for instance, with 14k showing in the program and only 13k transferred to the machine. This particularly happens if I beef up the text for a better result. I have to save the design as a .DST and enter it from a floppy drive to get the full stitch count. My question is: Is there any way to correct for this, some option I'm not checking, or is this a program quirk and I just have to live with it. I have some customer designs that simply refuse to load from the serial cable option, which means that if my drive quits working I'd be SOL with that design. What's the fix?