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Hello I've recently ordered several embroidery designs from your website embroideres.com and have received confirmation from PayPal that my payment was successfully transferred to your e-mail but when I logged on to the website I received a message that I was authorized to download my designs, it then took me to another page telling me I was unauthorized to download. When I look at my order history it tells me all is fine and I should be able to download. Can you help?