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Unauthorized to download

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Hello

I've recently ordered several embroidery designs from your website embroideres.com and have received confirmation from PayPal that my payment was successfully transferred to your e-mail but when I logged on to the website I received a message that I was authorized to download my designs, it then took me to another page telling me I was unauthorized to download.  When I look at my order history it tells me all is fine and I should be able to download.
Can you help?

  • Author

Thanks for your quick reply.  When I ordered it indicated I would receive an email with a link to download.  Is that true or will I need to visit the website again and access my order that way to download?


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