Error message after I've installed the software

[Alphaville 0]

Hello,

I installed Premier+ 2 Embroidery System Software on a Windows 11 computer. Using the activation code that was in the box went well and it confirmed that it had worked then installaled everything, but then I got the error message "Sentinel key not found (H0007)" (see attached image) and the installed software cannot be used. Does anyone know what can be done about this? 

 

Any help is appreciated! 

[diver361 6,487]

Step-by-Step Fix for “Sentinel Key Not Found (H0007)”

1. Check for Dongle (USB Security Key)

• If your version of Premier+ 2 came with a USB dongle, make sure:

  • It is firmly plugged in.

  • Try using a different USB port (preferably USB 2.0 if available).

  • Try on another computer to verify the dongle is working.

If you don’t have a dongle, your version might use software activation, and the issue could be driver-related.

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2. Install / Repair Sentinel Driver

This is the most common fix.

• Download the Sentinel HASP/LDK Runtime Installer from Thales (official vendor):

  • Link (for reference): https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0018320 (search: Sentinel LDK runtime installer)

• Choose the GUI version (haspdinst.exe) or the full Windows installer.

• Run it as Administrator.

• After installation:

  • Reboot your computer.

  • Then try launching Premier+ 2 again.

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3. Check for Conflicting Software or Services

• Make sure the Sentinel Local License Manager service is running:

  • Press Win + R, type services.msc, and hit Enter.

  • Look for "Sentinel LDK License Manager" or similar.

  • If not running, right-click > Start it.

  • If not present at all, re-run the Sentinel installer from step 2.

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4. Reinstall Premier+ 2 Software (if needed)

If it still doesn’t work, uninstall the software fully.

• Reboot.

• Then reinstall Premier+ 2 and the Sentinel driver.

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5. Firewall or Antivirus Blocking Sentinel

• Some antivirus programs or Windows Defender may block Sentinel services.

• Temporarily disable them or add exceptions for:

  • hasplms.exe

  • haspdinst.exe

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Still not working?

Let me know:

• Whether you're using a dongle or software-based activation.

• If you’ve installed the Sentinel driver before.

• Any other Premier+ version previously installed on the same PC.

I can then walk you through deeper troubleshooting or a specific fix for your configuration.