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My customer's machine not understood emb file

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There was a problem. My customer asked EMB file format. After the complete of the order, he informed me that the machine does not understand the file. As a result, we convert embroidery in DST format. And he uses the design. But this is not the solution. Who had same a situation? Please wrote...


You customer need download latest version of TrueSizer (now e 3.0). After that he (she) canย  be open your EMB file and save to any version this format, or convert yourself to another embroidery format (example DST or PES).


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