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Brother 4000D problem with bobbin thread

Purpledabbler

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Purpledabbler

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I have a Brother 4000D embroidery machine  that has just been a pain. I finally got it to not break threads and so now it will not grab the bobbin thread when I change colors because it is cutting the embroidery thread too short. Has anyone had this issue? My dealer just lost their repair guy and is training another. 

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