Problem with embroidery design

[sikoolasa 1]

I paid someone online to digitise this design for me but turn out not good when i run to my machine. Any suggestion why turns out like this see photo please.thank you

[diver361 4,183]

It's hard to say what the problem is. You should see the file. You need to know what kind of fabric you are using. What is the type and density of the stabilizer. What is seen in the photo does not look good. The fabric is similar to stretch, in this case it is necessary to apply a water-soluble stabilizer of the Avalon type on top.