I have decreased the size of a embroidery design but when I select it to change the density the black downward arrow that's supposed to be in the upper right (looking at the computer) hand corner isn't there. How do I change the density and is my program malfunctioning?

Thanks in advance for any help you can give.

There is only two ways to change density when changing a design. One is in EMB. The other is to reprocess the stitch design. (stitches to outlines) If the design is at all complex I wouldn't suggest the latter as your asking a computer to think like a human. So far it hasn't happened yet. If you're resizing a stitch file rule of thumb is 10% up or down as the stitch count will remain the same.

Have you 'selected' the embroidery design?

I have it selected in EMB. I also saved it as a copy and then opened it again with no luck. I went back and opened other designs, selected them and didn't see the arrow then either. I know I've decreased density before and ran into this problem. I just can't remember how to get around it. Thanks for the info.

Is it a try EMB or did you just save it as one? Did you create the design? Saving a DST as EMB isn't the same as a pure EMB.

Sound to me like this was a DST that was saved as a EMB file. It is then not a true EMB and the properties/arrow will not show up. If you have both DST and EMB files saved maybe you opened the DST?