Maybe you bought a defective embroidery machine?
I’m now standing in front of buying a new machine for myself and looking for nuances that I need to pay attention not to buy a bad one. I've already read a lot of reviews about the embroidery machine for beginner and not only for them. Maybe you can help me to choose. For example here there are good models that you would buy for yourself?
How much new can be found on this forum! I'm only at the beginning of the embroidery path and just choose which embroidery machine to buy for me. But it is very motivating when you know what cool things you can do when you receive training and some practice.