Hi, I have purchased order #025643 and paid by PayPal today. I am not able to download the embroidery design. Please advise as what I can do to download (Art format).
Many thanks

You order designs available for download. Just need only back  and download you order design. For help please How to place and download ordered embroidery designs Also we sent your order as attach. Please let us know if we can be of further assistance.

Thanks for your prompt reply. I am able to download the designs to my computer and I can see the Teddy bear after shower embroidery design on the computer. However I am unable to transfer the design to my Bernina Aurora 440 sewing machine to sew out this design. I tried to reduce the size to see if I can transfer to the sewing machine but still did not work.  All my other designs work fine. Can you help please?  Regards,

Please  explain  what  size you need. Also your embroidery machine use  EXP format.

Thank you for your quick reply.
My hoop size is 145mm x 255mm. I am using the Editor Lite version 5 embroidery module on Bernina Aurora 440 sewing Machine. I am always using the art format for all my embroidery,
 I am unable to write the design to the machine. I have not used the EXP format. (my machine is not a commercial machine).