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Grumpy embroidery design and BROTHER PE 500

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Hi, I could transfer the free items onto my BROTHER PE 500 but the item that I paid for- ID 902 Grumpy embroidery design did not show on the machine, my order is 033784, I did "save & filter out" first but none showed up on the machine so I did "Download all as zip" and that worked for all but "Grumpy". Can you help me or resend Grumpy again so it will show up on the machine. Thank you

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  • 10 months later...
On 3/2/2016 at 9:13 AM, dinny8 said:

hi, i'm looking at a design that's on your main page called "breathtaking look". does the cost of 1.29 include all sizes? i didn't see where i could select a size or format. also, "gold heart and butterfly" says it's a free design, but wouldn't let me download without placing another design in cart. is it free with purchase? thank you

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