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I purchased an item from order #041588 which is the sexy biker, id:5050.  Unfortunately, the file size is too big for my sewing machine and will not transfer over.  Is there any way you could provide me with a smaller size or issue a refund?  Also, on the same purchase, I got a free design, which is the confetti cat id: 5042.  The download didn't transfer correctly and I was unable to use this design.

Please provide me with a solution! 

Thank you,

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I purchased an item from order #041588 which is the sexy biker, id:5050.  Unfortunately, the file size is too big for my sewing machine and will not transfer over.  Is there any way you could provide me with a smaller size or issue a refund?  Also, on the same purchase, I got a free design, which is the confetti cat id: 5042.  The download didn't transfer correctly and I was unable to use this design.

Please provide me with a solution! 

Thank you,

 

What embroidery machine you have?

We can  add this amount to your account. You can using it for future payment.

In future please check size, before buy.
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