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Needle keeps breaking machine asking to rethread upper thread

chrissy520

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chrissy520 Newbie

chrissy520

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Dear Embroiderers,

I have broken 2 needles now and machine kept asking something about upper thread. :( 2 needles. 

What could be wrong? Is the machine not accepting the thread? I am using a cotton thread with a satin finish. I was watching the thread go through and noticed the thread is not jamming at the spool of thread but somewhere inside the machinery  (above the needle)- I hope you get what i mean.

will be grateful for your advise on this.

 

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