Hello all,

  I have a customer that cannot open my Wilcom Hatch created PES file in their PE Designer 8.  I've tried Wilcoms online resizer and it worked twice for me and then I get an exception error.  The downloadable verison of truesizer does not work nor does my converting it in PE Designer 10.  Can anyone help me figure out how I can either create the file for her or she could fix the file herself please???

Create an hus file Normally this one always works.

What format do you have? To use the Wilcom software and get a high-quality result, you need the original EMB format.
If a digitizer has created a design and sent you a PES format, you will not be able to resize and maintain quality. The maximum can be changed within 10-20%.
True sizer works with many formats. but these are ready-made embroidery files, not files for editing.

Thanks for the response folks.  I actually am the creator of the files and use EMB as my source.  the problem seems to be when I export as a PES some people cannot load them into PE Design to ship them to their machine.  there use to be a how to fix this on these forum but it seems to have disappeared.

 

The PES format has many versions (over 11). Older PE design not understand new. It is best to export to DST format. It is universal, it is understood by all embroidery machines and all programs.
Have you checked your file? Have you tried to open it in any other embroidery editing program?

it works fine for me but does not work for my customer who is using a hobby machine and does not know how to use a dst file.

 

Do not worry. This is not difficult. This is the same shape as the PES. Moreover, it is the original first form that almost all embroidery machines understand.
As a confirmation, I have attached a screenshot from the BROTHER company's website.