Embroidery design not realigning after bobbin change

[Ajaston]

Hi,

i have this annoying issue with my brother v3.  when embroiding a big design that requires a bobbin change during it comes out of allign with the pattern when restarting.

So after changing the bobbin and starting again the needle will be stitching over areas it shouldnt an missing out areas it should. So would be a  few mms above or below were it should be stitching.

ive tried turning it off an on an letting it reallign but it just starts at the same place again. Ive tried restarting the design an moving it futher down to make the difference up but still hasnt worked

any ideas what the issue is anyone?

[diver361]

Perhaps this is a software bug. Have you updated your embroidery machine? It is important to use the most recent version. Latest version 15/10/2019 (4.01). Download update here.