I ordered the Appalachian State University logo embroidery design. You sent it to me by email but I can't get it downloaded into my machine.  Can you send me some instructions on how to do this.

Thank you!

No worries, please explain what format you using.
Cheers

I use the pec format but I have already reordered it from someone else. I needed it then.  Thank you for returning my email.  I think I messed up trying to access it and then when I figured it out, the time had expired.

For  Brother  embroidery  machine  need using PES, not PEC. If session expired,  just  need  authorized  and  try. We no have limitation for

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