I purchased a design to download and I have not received an email that was suppose to provide the download link.

I tried to download from purchased page and it says error, page not found.

Please fix this as I paid money to you!! Thank you~!

Thank you for message. problem fixed.

Yesterday I order 20 Blue nose friends in ART and EXP and I want to ask, if I can get it in PES, because the colors is wrong as it shows.
I will very thank full if you will do it for me.
 
Thank you and have a nice day.

Yesterday I order 20 Blue nose friends in ART and EXP and I want to ask, if I can get it in PES, because the colors is wrong as it shows.

I will very thank full if you will do it for me.

 

Thank you and have a nice day.

 

Hello

You order designs available for download. Just need only back  and download http://embroideres.com/

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. This is is screen shot from your account 

Cheers 

I am unable to download # 015052, don't know what I am doing or not doing. Usually have no problem.

I am unable to download # 015052, don't know what I am doing or not doing. Usually have no problem.

 

Please explain about your problem. 

I can't download from my IPad, but when opening from my IPad the items that I ordered are in blue looking like they are ready to be downloaded, but on my computer they are not in blue.
 

Ipad no have function save this embroidery format.. Please send e-mail we send as attach

Got it to work, thanks

I purchased four designs from your website, the designs are paid via credit card and the has been paid out. I have the designs but I DO NOT have the option of downloading. This is actually my 4 or 5th email asking for help.  I hope I have not lost my money and nothing to show for it.  I also tried Skype and I get no response there as well.  If you are a reputable site I hope you have the courtesy to respond to this email.

I purchased four designs from your website, the designs are paid via credit card and the has been paid out. I have the designs but I DO NOT have the option of downloading. This is actually my 4 or 5th email asking for help.  I hope I have not lost my money and nothing to show for it.  I also tried Skype and I get no response there as well.  If you are a reputable site I hope you have the courtesy to respond to this email.

 

We check your account and not found problem. Please try again. We attach screenshot form your account.

Hi

This is my second time to let you know that i can't download the creeper 2 design i bought today 9/23/2014 Order# 016502.

I hope i hear from you soon

 

Thank you 

Doris