No download link on purchased item

[peketzu]

I purchased a design to download and I have not received an email that was suppose to provide the download link.

I tried to download from purchased page and it says error, page not found.

Please fix this as I paid money to you!! Thank you~!

[diver361]

Thank you for message. problem fixed.

[naomi]

Yesterday I order 20 Blue nose friends in ART and EXP and I want to ask, if I can get it in PES, because the colors is wrong as it shows.
I will very thank full if you will do it for me.
 
Thank you and have a nice day.

[diver361]

Yesterday I order 20 Blue nose friends in ART and EXP and I want to ask, if I can get it in PES, because the colors is wrong as it shows.

I will very thank full if you will do it for me.

 

Thank you and have a nice day.

 

Hello

You order designs available for download. Just need only back  and download http://embroideres.com/

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. This is is screen shot from your account 

Cheers 

[Shellie]

I am unable to download # 015052, don't know what I am doing or not doing. Usually have no problem.

[diver361]

I am unable to download # 015052, don't know what I am doing or not doing. Usually have no problem.

 

Please explain about your problem. 

[Shellie]

I can't download from my IPad, but when opening from my IPad the items that I ordered are in blue looking like they are ready to be downloaded, but on my computer they are not in blue.
 

[diver361]

Ipad no have function save this embroidery format.. Please send e-mail we send as attach

[Shellie]

Got it to work, thanks

[cousette31]

I purchased four designs from your website, the designs are paid via credit card and the has been paid out. I have the designs but I DO NOT have the option of downloading. This is actually my 4 or 5th email asking for help.  I hope I have not lost my money and nothing to show for it.  I also tried Skype and I get no response there as well.  If you are a reputable site I hope you have the courtesy to respond to this email.

[diver361]

I purchased four designs from your website, the designs are paid via credit card and the has been paid out. I have the designs but I DO NOT have the option of downloading. This is actually my 4 or 5th email asking for help.  I hope I have not lost my money and nothing to show for it.  I also tried Skype and I get no response there as well.  If you are a reputable site I hope you have the courtesy to respond to this email.

 

We check your account and not found problem. Please try again. We attach screenshot form your account.

[hot40baby]

Hi

This is my second time to let you know that i can't download the creeper 2 design i bought today 9/23/2014 Order# 016502.

I hope i hear from you soon

 

Thank you 

Doris