cousette31 Posted January 14, 2014 Share Posted January 14, 2014 I cant get files to open with adobe reader, what am i doing wrong Quote Link to comment
diver361 Posted January 14, 2014 Share Posted January 14, 2014 Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery software or copy to USB card and put to embroidery machine. Please write more information. 1 1 Quote Link to comment
siv1987 Posted February 2, 2014 Share Posted February 2, 2014 I purchased some designs form you some time ago, and a free nike design. the free nike design was not in the file although the file was there, I have not used your designs from then as it has made me think again about ordering as you did not reply and sort the problem out first time. hope you will sort this problem. 1 Quote Link to comment
diver361 Posted February 2, 2014 Share Posted February 2, 2014 We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail. 1 Quote Link to comment
siv1987 Posted February 2, 2014 Share Posted February 2, 2014 Thank you. I download it. 1 Quote Link to comment
Shellie Posted February 4, 2014 Share Posted February 4, 2014 do you send the designs to an email address or do you need to download from the site? Or do you have both? 1 Quote Link to comment
diver361 Posted February 4, 2014 Share Posted February 4, 2014 Both send link via e-mail and download in Order History. If you not received letter with link please check; your mail account (also SPAM folder) and register e-mail in our website - click Profile in top panel. 1 Quote Link to comment
Shellie Posted February 6, 2014 Share Posted February 6, 2014 Can I order the seahawks embroidery design on a compact disk? That would be very helpful 1 Quote Link to comment
diver361 Posted February 6, 2014 Share Posted February 6, 2014 We can may send this as , this is may be expensive and long time shipping . Quote Link to comment
Berez Posted February 10, 2014 Share Posted February 10, 2014 When I try to download design it wants to install some kind of music software on my computer. I just want the design, not all this other stuff. Please advise, Quote Link to comment
diver361 Posted February 10, 2014 Share Posted February 10, 2014 Please explain which design and format. Also please explain what Internet Browser or download software you using. Quote Link to comment
Bun Posted February 10, 2014 Share Posted February 10, 2014 Hi, I think I am dealing with you on a Knight pattern too. I just bought a Notre Dame pattern and I'm new at this I was wondering why I received 6 different pattern? Is it the size? Also I'm having a hard time getting the size I need which is about 2x2. My machine will not allow me to adjust that much. Any suggestions. Thank you for your time Quote Link to comment
diver361 Posted February 10, 2014 Share Posted February 10, 2014 Yes, you download 5 files in one format with different name - example notr1.ART , notr1a.ART notr1b.ART ...Every name different format. Please explain which format you need? Quote Link to comment
Bun Posted February 11, 2014 Share Posted February 11, 2014 I got the right format its just too big Quote Link to comment
diver361 Posted February 11, 2014 Share Posted February 11, 2014 No worries. What size you need? Please send message via Contact Us. Quote Link to comment
wissewer Posted February 13, 2014 Share Posted February 13, 2014 can your designs be purchased on a cd.... I have problems when downloading from the internet. Quote Link to comment
diver361 Posted February 13, 2014 Share Posted February 13, 2014 Please explain where you have problem. About CD - we no have this service, we can send as CD - this is additional serves, may be expensive for you. Quote Link to comment
Bun Posted February 13, 2014 Share Posted February 13, 2014 I needed the finish size to be 2 inches.i don't have the software to change that much Quote Link to comment
diver361 Posted February 13, 2014 Share Posted February 13, 2014 Test 3 You need know this border very small in size 2 inch for Notre Dam logo design. Quote Link to comment
mmoore114 Posted February 13, 2014 Share Posted February 13, 2014 I'm guess I need to download Wilcom true sizer to adjust this design? I have a class on Friday is guess I will ask and purchase it again thanks Quote Link to comment
diver361 Posted February 13, 2014 Share Posted February 13, 2014 Please explain what your want? Adjust? If you want resize, rotate, add some letters , probably you need another embroidery software. Another no. Our machine embroidery design 100% ready to embroidery. Pay - download and sew. Quote Link to comment
mmoore114 Posted February 13, 2014 Share Posted February 13, 2014 (4x4) I know but I had just bought my machine and didn't know nothing about it sorry Quote Link to comment
diver361 Posted February 13, 2014 Share Posted February 13, 2014 No need resize. Please check only size, or choose your embroidery machine in profile. If you not found your embroidery machine in profile please write to support. We add. When you choose machine, every time you see, this size compatible with your machine or no. Quote Link to comment
mmoore114 Posted February 13, 2014 Share Posted February 13, 2014 Perfect, thank you! Quote Link to comment
diver361 Posted February 13, 2014 Share Posted February 13, 2014 Please let us know if we can be of further assistance. Cheers Quote Link to comment
Recommended Posts
You can post now and register later. If you have an account, sign in now to post with your account.