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A color table is a graphic file where the order of changing threads is indicated with an exact indication of the color number (for a specific palette) Example: Palette Robison Anton Color 1 2097 Color 2 2324 To embroider a machine embroidery design correctly, as the digitizer intended, you need to have an original color chart. Sometimes, when loading a machine embroidery design, a user cannot find this table. Each design is accompanied by a file in JPG or PDF format. We explain in detail how to do this in our detailed video instruction. If you find errors or you have additions, write to us in the comments.
I tried to order the Chelsea logo, but had trouble completing my order with my VISA card through my credit union. I have ordered designs from you in the past and had no trouble. I tried a second time to complete my order without success so I decided to wait until my husband came home to help me. When I went online again it looks like I placed two orders for the same design, but I am unable to determine how to download it. What do I need to do and can you please give me a credit for the second order? Thank-you. Sincerely,