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Found 10 results

  1. Hi, We bought Monster High logo embroidery design to embroider for a birthday present, but the machine kept on showing that the pattern is too big. We did order the right format and size. The result is that we couldn't\'t use the pattern, so to us it was a waste of money and the reason for buying it doesn't\'t exist anymore. Would you please check your size and let us know? Thank you.
  2. Hi, I have created a design in Illustrator using vector lines. There are 200 of them designed in a specific order. When I 'Get from Application' in Embroidery Office 15, they appear in the correct order. But when I use the 'Art To Stitch' I lose the order. I can't see anything that I need to click to keep the order according to the order of the vector list. Anyone have the solution to this? Thanks, GM
  3. Hi there I purchased and downloaded some designs on 11/14/2013 and there is one design that is to big to transfer into my machine, it is order number 3567 and it is the monster high logo, the design name comes up as monst1.pes. Could you please resize this design to fit in a 4x4 hoop, I would need it to be a zipped file format and for pes. Thank you for your time. You can email me the attachment for it to the email address above.
  4. Okay I just purchased your hot wheel design for my 4 x 4 embroidery hoop. I am assuming that this design will fit it. I did purchase already and need this NOW. I have an order that I have to fill. Please help because I cannot send this to my machine. Thanks
  5. I just ordered thru paypal, paypal is showing the transaction complete, but cannot download the file??? anyone help
  6. I ordered this embroidery design, but I see I got 2 separate orders. I only wanted the one design but I was having trouble with the credit card information needed. I would appreciate you crediting my account for $7.00. There was no reason for me to order 2 of the same design. Thank you for your cooperation.
  7. How to have different payment and bank transfer? I'm having trouble paying with my paypal!!!Thank you
  8. Sorry I only now saw have to enter the reference for the order so here it is. Mastercard order that didn’t work. Can you help me?
  9. HELP REQUIRED I create the same order three times and I can't pay by PayPal automatically is it normal ? excuse -me I am french and old ! and I don't understand all is write in English
  10. I tried to order the Chelsea logo, but had trouble completing my order with my VISA card through my credit union. I have ordered designs from you in the past and had no trouble. I tried a second time to complete my order without success so I decided to wait until my husband came home to help me. When I went online again it looks like I placed two orders for the same design, but I am unable to determine how to download it. What do I need to do and can you please give me a credit for the second order? Thank-you. Sincerely,
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