Problem with Brother pes embroidery format

cousette31 · November 10, 2013

i'm having a problem with the size of a pes file picture bought on embroideres.com when trying to write to a card i get an error "too many stiches"\ can you assist?

diver361 · November 10, 2013

Please expain which machine embroidery design have a problem and what embroidery machine you have, what software for transfer to card you using (PED basic or Pe design) . Version of software? Flash card for USB or embroidery card (Brother)

cousette31 · November 11, 2013

it's an angel on the Little Fairy embroidery design,: i have a brother machine 780D, PE-design 5.6: with the 130 x 180 frame

diver361 · November 11, 2013

Very strange, Properties for this design: 119 ? 160 mm 4.69 ? 6.3" Stitches:55092. Some Brother embroidery machine have limitation to 64000 stitches.

Any ways:

1. Format your flash card (delete all data) and write file.

2. Using another embroidery formats (DST, HUS, JEF, VIP, VP4). Open Layout and Editing and File-Import and open another format.

cousette31 · November 12, 2013

Card is empty yes. actually when select other files in the menu and browsing.. writing to a card it has a red cross across the picture when selecting 130 x 180 mm if you can i will greatly appreciate it i can also send you the one i have and you can check i have just checked properties of file it has 65092 stiches and bcoz machine can only do 64000 it's probably why it doesn't work

diver361 · November 12, 2013

Ok, we reduce stitches and resend another file via e-mail. Please check e-mail box. Also please inform about import dst format. You can try it?

cousette31 · November 13, 2013

Thank you, last pic worked: showing -+45000 stitches with smaller hoop: thanks for the help...much appreciated: with what did you convert all those embroidery designs: and reduce the stitches: is this something i can do...

diver361 · November 13, 2013

For convert we using Embird and Tajima Pulse software.

lone · December 6, 2013

I have 2 downloads that I have purchased that will not open with my software, and they are Bear Happy Face applique embroidery design purchased on the 1st November 2013 (cannot read this file version) although showing as a PES file and Teddy Bear Girl embroidery design purchased on 30th January 2013 (showing as Unexpected file format) also a Pes file. All other Tatty Teddy designs I have purchased I have had no problem opening. Please could you look into this for me.

diver361 · December 6, 2013

Hello

No worries. as you wrote before , Brother embroidery software have any versions of PES formats. Older version ov software not understand new.. Example PE-DESIGN 4 not understand format number 6 (PE-Design 6)

lovely · December 28, 2013

Hi,I ordered a few files and the majority of them were fine, downloaded and saved but the Hello Kitty Pink embroidery design (Kitty 81, a, b, c) and the Hello Kitty Baby Bib embroidery design (79,a,b,c) would not download, it said it was an unexpected file format. Not sure what is wrong as the rest of my order downloaded with no problems.

Any ideas please would be greatly appreciated and I know it's the holiday season and I am in no hurry for them.

Thank you!

diver361 · December 29, 2013

Please check your e-mail account. Also wee additional version to product.

lone · December 30, 2013

Hi

I also have purchased the hello kitty design and am having the same problem when trying to open it says unexpected file format. I have attached the file I am having the problem with. Please can you resend to me again another version Brother embroidery format?

Thank you regards

diver361 · December 30, 2013

No worries, Now we change all PES formats files in server to format version 2 (this version compatible for all embroidery machines) Also Lone, please check your e-mail account.

lone · December 30, 2013

Thanks very much for resending it works now.

ramages · January 4, 2014

Hello,

My name is Ralph account name:newportrafi, I purchase a logo (Ralph Lauren) however I am having problem trying to open under the Brother format .PES can you please assist me or send me another download link.

diver361 · January 4, 2014

Hello Ramages

No worries. Please check your e-mail account or re download. We upload another version of PES format.

ramages · January 4, 2014

Thanks again. Your designs that I have used sew out so nice.

ramages · January 4, 2014

Thank you very much for your assistance.
I have now been able to download all my pictures.
Cheers

siv1987 · January 5, 2014

I purchased the ralph lauren polo logo embroidery design from your online store. I am using a Brother Innovis 90 E and I had never problems with any downloaded designs in PES format. But now, the machine does not show me the design, although it is the right format. Can you help me, what the problem is?

Thank you. Many greetings

diver361 · January 5, 2014

Hello

No worries. Please check you e-mail account after 5 min we send another version pes format. This is standard situation with Brother format.

Cheers

Carol1950 · January 22, 2014

I just ordered the embroidery file of Anna. Unfortunately, I get the message that there are too many stitches to save on the embroidery machine/card. I can't do anything with that file. I tried the smallest one (96 x 100) anna5.pes. I have a brother innovis 700 II. What can I do to, or get my money back, or have a file with less stitches?
thank you,

diver361 · January 22, 2014

This is strange, because real size of Frozen sisters embroidery design 3.78 x 3.93' this is full compatible with Brother innovis 700 II. and hoop 4 x 4.

We send via e-mail smaller version - 3.73 x 3.88'. via e-mail.

You need empty your card. Many stitches message - inform you card no have free space. Because, limitation stitches for PES format 64000.

Carol1950 · January 22, 2014

It still doesn’t work like that. (I open it in PE design – still have an old version v 6, but works fine for all other embroidery I have - and save it there to my pc first). I changed the format to 900 mm x 900 mm approx (to 30100 stitches) and that worked...