Sierra embroidery software system mistakes

[diver361]

Please put here you system error messages and screenshots with problems.

First message. 

Option: Vector are imported from Adobe Illustrator. Are have hole. need convert to Elastic Stitch.

[diver361]

Support answer: 

Dear

Are you using the Smart Design feature to conver the Area w/hole into an Area w/elastic pattern?

 

PS: about the Access Violation error, those errors (among OLE/Class not registered ID) are related to DLL system files. Some DLLs are missing or corrupt. Something is preventing the Dll's correct copy/installation or even execution. Could be the antivirus and/or other cleaning program.

 

Most likely your antivirus has already deleted some of our system files or is preventing to run it, and that's why you get the error. I suggest to create some antivirus exclusions on these folders:

 

For 64-bits Vista or Win7/8:
- C:\Program Files(X86)\Sierra\
- C:\Program Files(X86)\Common Files\Sierra\
- C:\ProgramData\Sierra\

 

For 32-bits Vista or Win7/8:

- C:\Program Files\Sierra\
- C:\Program Files\Common Files\Sierra\
- C:\ProgramData\Sierra\

 

For Windows XP:

- C:\Program Files\Sierra
- C:\Program Files\Common Files\Sierra
- C:\Documents and Settings\All Users\Application Data\Sierra

 

Regards,

Support Center.

[diver361]

Another answer:

Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here:

[Tamz]

Smart Design not help....and not fixing our problem... This tool not convert area with hole to elastic stitches are.We listen this before (over 1 year ago)  reinstall and have same.. In our forum Sierra customers  have same problems. This is software mistake.

Stitch Era generate same errors....

[diver361]

Support answer 

Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here:

[Tamz]

Yes,  but we need elastic area and not complex fill. Example letter O...In our forum we recommend wait patch, another version,,,,, or using Wilcom 1.5  or later - in this software - this is not problem.. Also as in Tajima.....Now Tajima decrease price and updater her software every 2-3 month...

You not tell  me how fix problem...

[diver361]

Support answer:

There is no complex fill. I was talking about simpler and complex designs, not fills. Have you tried the standard conversion from Area with Pattern to Area with Elastic yet?

[Tamz]

Not full help after conversion in area showed  only one contour - outside. Inside contour hided..

[diver361]

Support answer

By contour you mean borderline? Because you can set a borderline on a hole.

[naomi]

Where may I purchase this embroidery software in California

[Jaso]

In Sierra 7.5 I get this error $8000FFFFF when I try to open a design, that happened to me after accidentally formatting the hard drive and recovering the information with Recuva, in Recuva it tells me that the file is excellent but when I open it I get that error, please i need help

[diver361]

3 hours ago, Jaso said:

In Sierra 7.5 I get this error $8000FFFFF when I try to open a design, that happened to me after accidentally formatting the hard drive and recovering the information with Recuva, in Recuva it tells me that the file is excellent but when I open it I get that error, please i need help

This is a very very old version of software.... Current 15.. I think this is a problem with OS.