Jump to content
Sign in to follow this  
diver361

Sierra embroidery software system mistakes

Recommended Posts

Please put here you system error messages and screenshots with problems.


First message. 


Option: Vector are imported from Adobe Illustrator. Are have hole. need convert to Elastic Stitch.


post-1-0-15753600-1401821156_thumb.jpg


Share this post


Link to post
Share on other sites

Support answer: 

Dear

Are you using the Smart Design feature to conver the Area w/hole into an Area w/elastic pattern?

 

PS: about the Access Violation error, those errors (among OLE/Class not registered ID) are related to DLL system files. Some DLLs are missing or corrupt. Something is preventing the Dll's correct copy/installation or even execution. Could be the antivirus and/or other cleaning program.

 

Most likely your antivirus has already deleted some of our system files or is preventing to run it, and that's why you get the error. I suggest to create some antivirus exclusions on these folders:

 

For 64-bits Vista or Win7/8:
- C:\Program Files(X86)\Sierra\
- C:\Program Files(X86)\Common Files\Sierra\
- C:\ProgramData\Sierra\

 

For 32-bits Vista or Win7/8:

- C:\Program Files\Sierra\
- C:\Program Files\Common Files\Sierra\
- C:\ProgramData\Sierra\

 

For Windows XP:

- C:\Program Files\Sierra
- C:\Program Files\Common Files\Sierra
- C:\Documents and Settings\All Users\Application Data\Sierra

 

Regards,

Support Center.

Share this post


Link to post
Share on other sites

Another answer:


Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here:


post-1-0-81287000-1401821390_thumb.jpg


Share this post


Link to post
Share on other sites

Smart Design not help....and not fixing our problem... This tool not convert area with hole to elastic stitches are.We listen this before (over 1 year ago)  reinstall and have same.. In our forum Sierra customers  have same problems. This is software mistake.



Stitch Era generate same errors....


post-64-0-28925400-1401880379_thumb.jpg


Share this post


Link to post
Share on other sites

Support answer 


Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here:


post-1-0-43161100-1401880460_thumb.jpg


Share this post


Link to post
Share on other sites

Yes,  but we need elastic area and not complex fill. Example letter O...In our forum we recommend wait patch, another version,,,,, or using Wilcom 1.5  or later - in this software - this is not problem.. Also as in Tajima.....Now Tajima decrease price and updater her software every 2-3 month...


You not tell  me how fix problem...

Share this post


Link to post
Share on other sites

Support answer:


There is no complex fill. I was talking about simpler and complex designs, not fills. Have you tried the standard conversion from Area with Pattern to Area with Elastic yet?


post-1-0-15225500-1401880566_thumb.jpg


Share this post


Link to post
Share on other sites

Not full help after conversion in area showed  only one contour - outside. Inside contour hided..


Share this post


Link to post
Share on other sites

Support answer


By contour you mean borderline? Because you can set a borderline on a hole.


Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...