diver361 Posted June 3, 2014 Share Posted June 3, 2014 Please put here you system error messages and screenshots with problems. First message. Option: Vector are imported from Adobe Illustrator. Are have hole. need convert to Elastic Stitch. Quote Link to comment
diver361 Posted June 3, 2014 Author Share Posted June 3, 2014 Support answer: Dear Are you using the Smart Design feature to conver the Area w/hole into an Area w/elastic pattern? PS: about the Access Violation error, those errors (among OLE/Class not registered ID) are related to DLL system files. Some DLLs are missing or corrupt. Something is preventing the Dll's correct copy/installation or even execution. Could be the antivirus and/or other cleaning program. Most likely your antivirus has already deleted some of our system files or is preventing to run it, and that's why you get the error. I suggest to create some antivirus exclusions on these folders: For 64-bits Vista or Win7/8:- C:\Program Files(X86)\Sierra\- C:\Program Files(X86)\Common Files\Sierra\- C:\ProgramData\Sierra\ For 32-bits Vista or Win7/8: - C:\Program Files\Sierra\- C:\Program Files\Common Files\Sierra\- C:\ProgramData\Sierra\ For Windows XP: - C:\Program Files\Sierra- C:\Program Files\Common Files\Sierra- C:\Documents and Settings\All Users\Application Data\Sierra Regards, Support Center. Quote Link to comment
diver361 Posted June 3, 2014 Author Share Posted June 3, 2014 Another answer: Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here: Quote Link to comment
Tamz Posted June 4, 2014 Share Posted June 4, 2014 Smart Design not help....and not fixing our problem... This tool not convert area with hole to elastic stitches are.We listen this before (over 1 year ago) reinstall and have same.. In our forum Sierra customers have same problems. This is software mistake. Stitch Era generate same errors.... Quote Link to comment
diver361 Posted June 4, 2014 Author Share Posted June 4, 2014 Support answer Smart Design is commonly used for simpler conversions. For more complex designs, perhaps you would want to use the standard conversion, located here: Quote Link to comment
Tamz Posted June 4, 2014 Share Posted June 4, 2014 Yes, but we need elastic area and not complex fill. Example letter O...In our forum we recommend wait patch, another version,,,,, or using Wilcom 1.5 or later - in this software - this is not problem.. Also as in Tajima.....Now Tajima decrease price and updater her software every 2-3 month... You not tell me how fix problem... Quote Link to comment
diver361 Posted June 4, 2014 Author Share Posted June 4, 2014 Support answer: There is no complex fill. I was talking about simpler and complex designs, not fills. Have you tried the standard conversion from Area with Pattern to Area with Elastic yet? Quote Link to comment
Tamz Posted June 4, 2014 Share Posted June 4, 2014 Not full help after conversion in area showed only one contour - outside. Inside contour hided.. Quote Link to comment
diver361 Posted June 4, 2014 Author Share Posted June 4, 2014 Support answer By contour you mean borderline? Because you can set a borderline on a hole. Quote Link to comment
naomi Posted December 8, 2014 Share Posted December 8, 2014 Where may I purchase this embroidery software in California Quote Link to comment
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