Account question., payment

[test8]

Hello Embroideries.com,

I was trying to purchase a embroidery item tonight, this is my first purchase. 

I selected my item and proceeded to follow the steps through check-out. 

At the payment window, I was informed I could pay by "Paypal", or "Blue" which the latter accepts major credit cards.

When I clicked this one I was instructed to connect with your bank and wire or transfer the money to your bank.  Sorry I am not familiar with this procedure so I simply backed out of the purchase.

Was there something I missed that I couldn't just complete my purchase with my major credit card?

Please advise.

Thank you,

[diver361]

Please us Blue Snap payment method - this payment gateway accept all type credit cards.

Cheers

[Kelley24]

The drop down box in the payment area that provides options to pay various vendors does not include the Pay Pal link.

Please advise.

[diver361]

The drop down box in the payment area that provides options to pay various vendors does not include the Pay Pal link.

Please advise.

You see all payments option, after choose Checkout button.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. 

Cheers

[naomi]

It seems it paid twice for the same order. Could you please credit my card for one of the orders. I love your site and never had any troubles till now. Please help it was 38 dollars. Thank you for your speedy service.

[diver361]

It seems it paid twice for the same order. Could you please credit my card for one of the orders. I love your site and never had any troubles till now. Please help it was 38 dollars. Thank you for your speedy service.

You no have second order.

[violet]

Yesterday I downloaded two files and tried to use a Visa gift card.  It said it didn't go through, so I ordered again using paypal and it went through fine.  But now I see they both went through and I have a duplicate order.  Please refund one of those asap.  I sent an email last night and haven't heard back.  Please contact me immediately to let me know you've gotten this and have refunded one of my purchases.
I really don't want to go to Paypal or have a bad review of this website, as I love your designs.  But this is concerning me.  Thank you.

[diver361]

Yesterday I downloaded two files and tried to use a Visa gift card.  It said it didn't go through, so I ordered again using paypal and it went through fine.  But now I see they both went through and I have a duplicate order.  Please refund one of those asap.  I sent an email last night and haven't heard back.  Please contact me immediately to let me know you've gotten this and have refunded one of my purchases.

I really don't want to go to Paypal or have a bad review of this website, as I love your designs.  But this is concerning me.  Thank you.

We found only one paid order, if you have another information, please send personal message- we refund money ASAP.

[jdemyers]

I have made an order, but I can´t pay... I have forgot my paypal login. But now I have a new one.. How can I pay my order, or can I make a new one ??

[diver361]

I have made an order, but I can´t pay... I have forgot my paypal login. But now I have a new one.. How can I pay my order, or can I make a new one ??

You can continue pay old order or make new. Any options.

[lucciskorner]

I just placed an order and the page went off before I downloaded my designs. How do I get it back so I can download them?

[diver361]

1 hour ago, lucciskorner said:

I just placed an order and the page went off before I downloaded my designs. How do I get it back so I can download them?

You order designs available for download. Just need open http://embroideres.com/profile/order_history/

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Video instructions: http://embroideres.com/video-instructions-customers

Please let us know if we can be of further assistance. 

Cheers 

[dinny8]

my machine is not listed i have a 6 needle Baby Lock Endurance and my hoop are from 4x4 to 11.8 x7.9

[diver361]

2 minutes ago, dinny8 said:

my machine is not listed i have a 6 needle Baby Lock Endurance and my hoop are from 4x4 to 11.8 x7.9

Ok, we add this format near time. Also you can us format PES, EXp, and DST and any size, your embrodiery machine have big hoop.

[lefen]

I do not see the machine I have listed. I have a brother embroidery machine X8500D - Dream Machine Does that mean your embroidery designs wont work?

[diver361]

Just now, lefen said:

I do not see the machine I have listed. I have a brother embroidery machine X8500D - Dream Machine Does that mean your embroidery designs wont work?

Yes, no problem - tour format PES.

[lefen]

Please can you tell me how to check out. I have tried to get a free design but it won't get past the select payment method. 

Thanks 

[diver361]

Just now, lefen said:

Please can you tell me how to check out. I have tried to get a free design but it won't get past the select payment method. 

Thanks 

Need choose Payment from account.

Cheers