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I placed an order last night from my friends computer from my account. I have come onto my computer this morning to download the file and it wont let me, why........


hi i tried to download this order using pes format and did not work...my other order down load great...can you pleas fix so i can down load...my machine take pes....but i tried everyone...none work


  • 3 weeks later...

I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please


I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please

You order designs instant Β available for download. Just need only click Order History (top menu)

for download you order design.

Please let us know if we can be of further assistance.Β 

Cheers

A big thank you! I'm thrilled with the designs. Unfortunately they had been put into the junk mail


  • 3 weeks later...
I have made the order, but I didn't received link by e-mail, only web download.

Β Also yesterday I have made quote for personal disign, did you get it?

  • 1 month later...

Β  Β Β  I purchased two new embroidery designs tonight that says I am not able to download at this time. I had made a purchase around the same time last night with no problems. However, the design I downloaded tonight is the one I need to embroider tonight for my daughter. Are you set up to preclude purchases within 24 hours? If so, I wish this was explained on the www.embroideres.com website. Now, I have charged $7.00 to my Mastercard and have nothing to show for it. Please contact me ASAP so I can plan accordingly. My contact information is below:


  • 4 weeks later...

Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently.
Kind Regards

Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently.

Kind Regards

You order designs instant Β available for download. Just need only clickΒ 
Order History (top menu)
for download you order design.
Please let us know if we can be of further assistance.Β 
Cheers
  • 4 months later...

I have been trying to look at the forum, but have the following "access denied" each time I try. Β Could you let me know how to use the forum?

  • 3 weeks later...

Β I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of yourΒ files and I went to download them again to get the files but now my account cannot be found
Β 

1 hour ago, wayne said:

Β I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of yourΒ files and I went to download them again to get the files but now my account cannot be found
Β 

You order designs available for download. Just need open http://embroideres.com/profile/order_history/
for download you order design.
For help please http://embroideres.com/how-place-order-machine-embroidery-designs/
Video instructions: http://embroideres.com/video-instructions-customers
Please let us know if we can be of further assistance.Β 

  • 3 months later...

Β  Earlier today IΒ  made a purchase ofΒ cat in the hat letters forΒ my granddaughter. I can not get them to open I need them sent unzipped. Hopefully your site can do this for me asap as I need to do this by tomorrow evening so she can wear this to school on Wednesday. Β  Thank you,

I just sent an message and forgot to send my order information.Β  Can you send unzipped filesΒ ? on this orderΒ  I have a brother se400 and a 4x4 hoop. Thanks again,

I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank youΒ 

2 minutes ago, Castle1115 said:

I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank youΒ 


Download PES or DST format, Open PED- BASIC - File - open . For DST Open- import.

Cheers

  • 5 months later...

this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email.

Just now, lefen said:

this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email.

This easy, in your Order History available download as Zip and Separately unzip,

download_unzip_embroidery.jpg

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