jennyrad Posted March 2, 2015 Share Posted March 2, 2015 I placed an order last night from my friends computer from my account. I have come onto my computer this morning to download the file and it wont let me, why........ 1 Quote Link to comment
violet Posted March 2, 2015 Share Posted March 2, 2015 hi i tried to download this order using pes format and did not work...my other order down load great...can you pleas fix so i can down load...my machine take pes....but i tried everyone...none work Quote Link to comment
diver361 Posted March 2, 2015 Share Posted March 2, 2015 hi i tried to download this order using pes format and did not work...my other order down load great...can you pleas fix so i can down load...my machine take pes....but i tried everyone...none work Please check files which we sent via e-mail. Cheers Quote Link to comment
Tamz Posted March 20, 2015 Share Posted March 20, 2015 I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please Quote Link to comment
diver361 Posted March 20, 2015 Share Posted March 20, 2015 I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please You order designs instant available for download. Just need only click Order History (top menu) for download you order design. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Please let us know if we can be of further assistance. Cheers Quote Link to comment
Tamz Posted March 20, 2015 Share Posted March 20, 2015 A big thank you! I'm thrilled with the designs. Unfortunately they had been put into the junk mail Quote Link to comment
dinny8 Posted April 6, 2015 Share Posted April 6, 2015 I have made the order, but I didn't received link by e-mail, only web download. Also yesterday I have made quote for personal disign, did you get it? Quote Link to comment
diver361 Posted April 6, 2015 Share Posted April 6, 2015 Please check all folders also SPAM and BULK. You order designs instant available for download. Just need only click Order History (top menu) for download you order design. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Please let us know if we can be of further assistance. Quote Link to comment
susyq Posted June 2, 2015 Share Posted June 2, 2015 I purchased two new embroidery designs tonight that says I am not able to download at this time. I had made a purchase around the same time last night with no problems. However, the design I downloaded tonight is the one I need to embroider tonight for my daughter. Are you set up to preclude purchases within 24 hours? If so, I wish this was explained on the www.embroideres.com website. Now, I have charged $7.00 to my Mastercard and have nothing to show for it. Please contact me ASAP so I can plan accordingly. My contact information is below: Quote Link to comment
diver361 Posted June 2, 2015 Share Posted June 2, 2015 Gary, we check your account and not found problem, Also we sent your order as attach via e-mail. Please explain what browser you using?we attach screen shot. Quote Link to comment
chablis Posted June 28, 2015 Share Posted June 28, 2015 Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently.Kind Regards Quote Link to comment
diver361 Posted June 28, 2015 Share Posted June 28, 2015 Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently. Kind Regards You order designs instant available for download. Just need only click Order History (top menu) for download you order design. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Please let us know if we can be of further assistance. Cheers Quote Link to comment
Gsonnett Posted November 9, 2015 Share Posted November 9, 2015 I have been trying to look at the forum, but have the following "access denied" each time I try. Could you let me know how to use the forum? Quote Link to comment
diver361 Posted November 9, 2015 Share Posted November 9, 2015 Just now, Gsonnett said: I have been trying to look at the forum, but have the following "access denied" each time I try. Could you let me know how to use the forum? Please wait- we update our software. Quote Link to comment
wayne Posted November 30, 2015 Share Posted November 30, 2015 I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of your files and I went to download them again to get the files but now my account cannot be found Quote Link to comment
diver361 Posted November 30, 2015 Share Posted November 30, 2015 1 hour ago, wayne said: I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of your files and I went to download them again to get the files but now my account cannot be found You order designs available for download. Just need open http://embroideres.com/profile/order_history/ for download you order design. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Video instructions: http://embroideres.com/video-instructions-customers Please let us know if we can be of further assistance. Quote Link to comment
Castle1115 Posted March 1, 2016 Share Posted March 1, 2016 Earlier today I made a purchase of cat in the hat letters for my granddaughter. I can not get them to open I need them sent unzipped. Hopefully your site can do this for me asap as I need to do this by tomorrow evening so she can wear this to school on Wednesday. Thank you, Quote Link to comment
diver361 Posted March 1, 2016 Share Posted March 1, 2016 All designs available download without zip. Please choose file click and Save to your disc. Quote Link to comment
Castle1115 Posted March 1, 2016 Share Posted March 1, 2016 I just sent an message and forgot to send my order information. Can you send unzipped files ? on this order I have a brother se400 and a 4x4 hoop. Thanks again, Quote Link to comment
diver361 Posted March 1, 2016 Share Posted March 1, 2016 Just now, Castle1115 said: I just sent an message and forgot to send my order information. Can you send unzipped files ? on this order I have a brother se400 and a 4x4 hoop. Thanks again, We answer in previous post. Quote Link to comment
Castle1115 Posted March 1, 2016 Share Posted March 1, 2016 I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank you Quote Link to comment
diver361 Posted March 1, 2016 Share Posted March 1, 2016 2 minutes ago, Castle1115 said: I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank you Download PES or DST format, Open PED- BASIC - File - open . For DST Open- import. Cheers Quote Link to comment
lefen Posted August 11, 2016 Share Posted August 11, 2016 this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email. Quote Link to comment
diver361 Posted August 11, 2016 Share Posted August 11, 2016 Just now, lefen said: this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email. This easy, in your Order History available download as Zip and Separately unzip, Quote Link to comment
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