I placed an order last night from my friends computer from my account. I have come onto my computer this morning to download the file and it wont let me, why........

hi i tried to download this order using pes format and did not work...my other order down load great...can you pleas fix so i can down load...my machine take pes....but i tried everyone...none work

hi i tried to download this order using pes format and did not work...my other order down load great...can you pleas fix so i can down load...my machine take pes....but i tried everyone...none work

Please check files which we sent via e-mail.

Cheers

I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please

I have attempted many times to download the embroidery design I ordered. .I have Brother pes format. Order # 20225 Baltimore ravens/ orioles cartoon. Help please

You order designs instant  available for download. Just need only click Order History (top menu)

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. 

Cheers

A big thank you! I'm thrilled with the designs. Unfortunately they had been put into the junk mail

I have made the order, but I didn't received link by e-mail, only web download.

 Also yesterday I have made quote for personal disign, did you get it?

Please check all folders also SPAM and BULK.

You order designs instant  available for download. Just need only click Order History (top menu)

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. 

     I purchased two new embroidery designs tonight that says I am not able to download at this time. I had made a purchase around the same time last night with no problems. However, the design I downloaded tonight is the one I need to embroider tonight for my daughter. Are you set up to preclude purchases within 24 hours? If so, I wish this was explained on the www.embroideres.com website. Now, I have charged $7.00 to my Mastercard and have nothing to show for it. Please contact me ASAP so I can plan accordingly. My contact information is below:

Gary, we check your account and not found problem, Also we sent your order as attach via e-mail.

Please explain what browser you using?
we attach screen shot.

Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently.
Kind Regards

Please refer to the above purchase - this DOES not reflect under my order status - I need to sew them urgently.

Kind Regards

You order designs instant  available for download. Just need only click 

Order History (top menu)

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Please let us know if we can be of further assistance. 

Cheers

I have been trying to look at the forum, but have the following "access denied" each time I try.  Could you let me know how to use the forum?

Just now, Gsonnett said:

I have been trying to look at the forum, but have the following "access denied" each time I try.  Could you let me know how to use the forum?

Please wait- we update our software. 

 I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of your files and I went to download them again to get the files but now my account cannot be found
 

1 hour ago, wayne said:

 I have the brother pe500 embroidery machine hoop size 4*4 and I have a bunch of your files and I went to download them again to get the files but now my account cannot be found
 

You order designs available for download. Just need open http://embroideres.com/profile/order_history/
for download you order design.
For help please http://embroideres.com/how-place-order-machine-embroidery-designs/
Video instructions: http://embroideres.com/video-instructions-customers
Please let us know if we can be of further assistance. 

  Earlier today I  made a purchase of cat in the hat letters for my granddaughter. I can not get them to open I need them sent unzipped. Hopefully your site can do this for me asap as I need to do this by tomorrow evening so she can wear this to school on Wednesday.   Thank you,

All designs available download without zip. Please choose file click and Save to your disc.

I just sent an message and forgot to send my order information.  Can you send unzipped files ? on this order  I have a brother se400 and a 4x4 hoop. Thanks again,

Just now, Castle1115 said:

I just sent an message and forgot to send my order information.  Can you send unzipped files ? on this order  I have a brother se400 and a 4x4 hoop. Thanks again,

We answer in previous post.

I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank you 

2 minutes ago, Castle1115 said:

I cannot figure out how to put these into the ped-basic program. Is there someone who could give me very simple instructions because I am not good at the computer so it has to be really simple. Thank you 

Download PES or DST format, Open PED- BASIC - File - open . For DST Open- import.

Cheers

this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email.

Just now, lefen said:

this is my first time with your company. I love your designs and have ordered 2 but am confused about how they come. With Embroidery Library, I can choose an unzipped file to download as well as color sheets. I can't see how to do this with your purchase email.

This easy, in your Order History available download as Zip and Separately unzip,