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Help with download embroidery designs

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I recently purchased an embroidery pattern from your site and the order still says pending. I cannot download it.  Order# 006608

Please point me to the download link.

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  • Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery so

  • I purchased some designs form you some time ago, and a free nike design. the free nike design was not in the file although the file was there, I have not used your designs from then as it has made me

  • We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail.

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Please try again. We check your order status now. Your order available for download and have status Authorized.

After payment processing need 2-5 min for change order status.

cant find order number ,hubby has redone my computer 6 times sence I got it, from virus, will get new pattern from you next month if that's ok,he just got me a laptop ,hoping we want have trouble with virus now

Sorry, we using your e-mail address and not found payments and orders. We keep order history from 2008 year.


I have tried many times to download the free designs but I can’t. I have tried Stitch and tree free embroidery design on the lake and a couple more of the designs. Am I doing something wrong. I can download the ones I buy.

Your website says instant downloads so I am wondering where my order is?  I want the download, not just to be able to print a receipt "instantly". It has been 24 hours and was paid fo through pay pal so there is no reason for not being instant.  I order from several other sites and have never had to wait this long to get my design.  Whats up?


Hello stitchesstuff12

We check your status.  Your send e-check. Now e-check is not confirm. This is Paypal system message.

 

****** (*******[email protected]) has sent you an eCheck payment of $"",00 USD.

It usually takes about 3-5 days for you to receive the money (estimated: 2/20/2014-2/24/2014). We recommend that you wait until the money arrives before shipping items. We'll email you when this eCheck payment has been deposited into your account. 

After confirm check you design available for download.

Instant download available for instant  payment.

Cheers

I just ordered and paid for the Hello Kitty Baby, in the blue outfit with heart on bib. I received the other Hello Kitty Baby with the bunny ears. Please send me the correct one.


Hi My name is Carol and I bough a embroidery pattern of Frozen and it is a zip file, I would like to find out if you can sent me an unzip file because I cant use the pattern. Thank yo


Hello Carol

Zip is only option We attach picture for help you.
1. If you need download al embroidery designs as one package (zip archive)
2. If you need only one file(s) without archive. Every link only 1 unzipped file in your format.
How download unzipped embroidery designs
Cheers

Please tell me how to download my designs as well as my order went thru twice


Hello. valdubonheur

Second order deleted, also your order now no have payment. If you have another information please send.

Please Check to see if I made a Mistake and placed two orders? I Only need one for the 41.00


I purchased several designs tonight and I cannot get them to download - I need these ASAP - the charge went thru Paypal and has been taken from my account


Hello

You need back and choose embroidery formats . In you Profile no have formats. For help please using our help 

Cheers

Hi, I've bought some of your logo’s of your website, can I have them in Tajima format please, plus, how will I receive them, do you e mail them to me?


Hello


Please send screenshot with your problem. We fix all near. Also we expect your account and not found problem. These embroidery designs we send as attach.

Cheers

Hi, I ordered some tatty bear machine embroidery designs. Order number 006830. I received by e-mail but unfortunately we had a little child visiting and he deleted the e-mail which contained the embroidery designs. I was unable to retrieve the e-mail and I took it to the shop and they couldn't retrieve it also as there where other problems contributing to it which I can't understand so I was wondering if you could resent the embroidery designs please.
Regards

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