diver361 Posted March 14, 2014 Share Posted March 14, 2014 Wissewer Please check e-mail box - we send another version. Quote Link to comment
test8 Posted March 18, 2014 Share Posted March 18, 2014 Kindly supplier, there are three files of embroidery designs buyed today on your site that I cannot open... The files are: snoopy with heart - snoopy walking and cute dog 2. What can I do? I attend your reply Quote Link to comment
diver361 Posted March 18, 2014 Share Posted March 18, 2014 No worries, Which format you need? Quote Link to comment
diver361 Posted March 19, 2014 Share Posted March 19, 2014 Hi there Thank you so much for your very speedy help in fixing my problem. I have now downloaded my design. Kindest regards Quote Link to comment
lone Posted March 19, 2014 Share Posted March 19, 2014 I've bought and downloaded a Ralph Lauren logo design. But for some reason I can't open it on my PC (Windows XP). The program we use is PE-DESIGN Ver 6.0 (brother) and the design shows in the "preview" window but says "unexpected file format" on opening. Do you have any idea what can be the issue?Thank you Quote Link to comment
diver361 Posted March 19, 2014 Share Posted March 19, 2014 No worries, This standard situation. We send another variant via email. Quote Link to comment
cousette31 Posted March 20, 2014 Author Share Posted March 20, 2014 Hello, It turns out that it was an AOL issue. When I opened my account on Google Chrome, it showed paid by Paypal. (AOL still showed NEW). Very strange, but at least the problem is solved. I hope you have a good day. Mine is much better! Next time I will use Chrome instead of AOL. Thanks for all of your help. Quote Link to comment
MARISA Posted March 26, 2014 Share Posted March 26, 2014 Hi I\'ve purchased Jack Sparrow embroidery design on pes brother format, order 7884 and it\'s not working I\'m afraid. The other one is fine (Mike) Cheers Quote Link to comment
diver361 Posted March 26, 2014 Share Posted March 26, 2014 We send another version as attach. Cheers Quote Link to comment
patz333 Posted March 28, 2014 Share Posted March 28, 2014 i recently purchased some designs and i am having a difficult time trying to import to my sewing machine. i have a brother he1, which brother can i use to upload, is it the pes? thanks Quote Link to comment
diver361 Posted March 28, 2014 Share Posted March 28, 2014 Hello patz333 No worries, some files probably need another version of pes format. Please advice hich designs have this problem. Cheers Quote Link to comment
harvey074 Posted March 30, 2014 Share Posted March 30, 2014 Hello! I have followed your instructions for Item# 8021. The file appears to download and I sent it to my “F” - removeable drive (sewing machine). However. My machine is not reading it. I took my computer AND sewing machine into the sewing machine shop and they could not get the machine to read it either. I needed a PES Brother 4 X 4 format - which I assumed this was. Do you know of any other reason this item which I paid for will not load over to my machine. If this will not load, I would like a refund. Can you please help me. Thank you! Quote Link to comment
diver361 Posted March 30, 2014 Share Posted March 30, 2014 Hello. This is standard situation. Please check attached files which we send as attach via e-mail. Cheers Quote Link to comment
patz333 Posted March 31, 2014 Share Posted March 31, 2014 I purchased this logo and it will not upload to my brother PE500. It says x number of mb, but the image doesn't show up on the machine screen. Need help thank you! Quote Link to comment
amymnino Posted April 6, 2014 Share Posted April 6, 2014 I ordered a few designs yesterday and im having problems with the Houston Astros logo embroidery design. I have a brother SE 400 and the design will not load. can you please help. Quote Link to comment
diver361 Posted April 7, 2014 Share Posted April 7, 2014 Hello amymino We fix this problem. Please back and download. File have name houst1.pes Quote Link to comment
amymnino Posted April 7, 2014 Share Posted April 7, 2014 Thanks so much! I am also having the same problem with the Boston Redsox logo embroidery design. Quote Link to comment
diver361 Posted April 7, 2014 Share Posted April 7, 2014 Problem with Boston Red sox embroidery logo fixed. 1 Quote Link to comment
Kelley24 Posted April 17, 2014 Share Posted April 17, 2014 Hi On order N 8639, the spider man ultimate logo embroidery design is not working on PES. Could you kindly correct for me asap as I have a customer waiting please. Also while I\'m contacting you is there a possibility that you would consider giving me a business discount given the amount of downloads that I buy from you? Many thanks Quote Link to comment
diver361 Posted April 17, 2014 Share Posted April 17, 2014 Please check e-mail box, also we change version in donwload page. Quote Link to comment
GottaSmile Posted April 20, 2014 Share Posted April 20, 2014 Hello, I've made several purchases and majority of them that I've purchased are not connecting to my Brother SE 400 machine. Is there tech support for this issue? Quote Link to comment
diver361 Posted April 20, 2014 Share Posted April 20, 2014 Hello We support you BROTHER embroidery machine. Please expalin which design have this problem. May be you need another version of PES Format. Cheers Quote Link to comment
emilyphoenix Posted April 20, 2014 Share Posted April 20, 2014 Hello once again, these patterns are all zipped and I don't know how to in zip them.. Would you be able to unzip and send them to me as I am not that good with technology, I've tried getting people to unzip them for me and no one knows how to.. Just wondering if you could possibly unzip just the Jeff files and send them to me so I will be able to use them Quote Link to comment
diver361 Posted April 22, 2014 Share Posted April 22, 2014 We send unzipped embroidery designs via e-mail. Quote Link to comment
abbyotero Posted April 27, 2014 Share Posted April 27, 2014 Hallo, it is the second time, that I can\'t open the downloads with my PE Design. Please send me a new download file from the 4 Snoopy embroidery designs. Thanks a lot and regards Quote Link to comment
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