May I please ask which file is the Size 2: 84 x 100 mm, 3.31 x 3.94"?  I'm not sure if it is the file listed as bamm1.pes or bamm1a.pes??  My machine can only do up to 4" x 4" so the 3.31 x 3.94 size is what I need, just want to make sure I send the correct design to the machine.
 

We check Bamm-Bamm embroidery design and send via e-amail another version of PES format.

HALLO
I HAVE JUST TODAY BYE 4 EMBROIDERY  BEARS FORE 21 USDOLLERS I TRY TO ADD FREE DESIGN AUDI 100 BUT I CAN DOWNLOUD THE EMBROIDERY I DONT NOW WHY  I WANT VERY MUTCH HAVE THAT DESIGN SO I HOPE YOU CAN HELP MY BEST REGARDT

Hello.

Please send more information. Also we add this free embroidery to your last order.

Cheers

Thank you - I did the design on my machine and it worked beautifully - thank you!

I am unable to download my design...can you help me with this? It says "pes" but its not being recognized...can you assist me?

Hello

No problem, please explain information about you type machine with number. we send another version of PES format.

Cheers

I purchased a embroidery design from you and when I tried to open it my software says that it is corrupt it was a brought design not free.

Hello

No worries, please explain which format you need.

Cheers

Thank you that was super fast!! I appreciate you getting that switched for me.

Thank you - I did the design on my machine and it worked beautifully - thank you!

I ordered Easter Bunny embroidery design in pes format. I did not read correctly to see that there is a Bernina format. Is it possible to download in the Bernina format even though I already loaded in pes? The pes format keeps jamming.

No problem, any time you can back change and download any format or formats. For help please us our help Support for Embroideres.com customers.

hi I purchased a file yesterday for the blue lion. it will not open and the file is saying its corrupted.

Please check e-mail account or redownload. May file not download correctly.

Thank you. Received it and resolve my problem.

Cheers!

This time Louis Vuitton logo embroidery design dasn't work for me.The other files are okay. Can you send me good files for Louis Vuitton please like last time, when I had the same with Ralph Lauren logo embroidery design. Hope to hear from you.\ Thank you
Greetings

Thank you for you fast response and speedy service!

Thank you for all your help It's strange as every other design has worked .
No this one didn't work either. (There must be a ghost lol)
I have a janome memory craft 10001.  It takes the card not USB
Thanks again

I cannot load the files I just purchased into my Brother SE400.  I usually load DST or PEN but the only DST file is too large for my 4X4 frame.

Please check your e-mail account , we send another variant.

Thank you! It worked fine!

Hi, I\'ve used your many,many,times and never had a problem, but for some reason my last purchase has downloaded but not converted to PES file and refuses to work.
Please can you help

We send another version via e-mail.

 Hi
I'm afraid the Captain America Shield embroidery design I purchased on order N57202-41 does not work. Comes up with 'Unexpected Format'
I need in PES brother format please.
Many Thanks