Greetings, I have 15 free designs on my account. I tried to download 2 this evening but it will not allow me to do so unless I give PAYMENT information. There is no charge for my free designs. Your website states that I can download my free designs that I have on account at any time. Why can't I download my designs without giving my PAYMENT information when the order is $0. I don't think I should have to give PAYMENT information when my order is for two of my 15 FREE designs on my account!

Hello No worries, This is standard procedure. Without payment. If you choose only free embroidery design. In payment method have only Payment from account.

You choose this. You not pay. After that you see these free designs in your order history.

For help please look our video instructions. Cheers

Hallo,

ich habe Ihre Seite gefunden und war begeistern von den super Stickmotiven!!!!! Um diese auszuprobieren habe ich mich registriert und wollte ein paar Freebies downloaden. Dieses funktioniert nicht, denn auch nur bei einem Motiv im Warenkorb wird mir angezeigt,

• Möglichkeit überschritten –

Das ist sehr schade, wenn ich die Möglichkeit für Freebies schon nicht habe und diese NUR in Verbindung mit einer Bestellung nutzen kann, können Sie mich wieder löschen!!Was schade wäre, denn sehr viele Kaufmotive interessieren mich sehr!

MfG

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Translation:

Hello,

I found your site and was inspired by the super embroidery designs!! To try this, I have registered myself and wanted a couple of freebies to download. This does not work, because only one motif in the cart appears to me,

Exceeded possibility - -

This is a shame, if I have not the opportunity for these freebies and ONLY in Can utilize connection with an order, you can delete me again! What would be a shame, because a lot of buying motives I am very interested!

regards

We have 3 categories for free embroidery designs.

Two for all users Free machine embroidery designs 

Community free embroidery designs

And one only for customers which buy embroidery. You can download these embroidery only if you paid for any designs. For one USD which you paid. We add 2.5 free bonus designs.

I get the message I have exceeded the number of free designs but I haven't downloaded any free designs & I only have 1 free design in my cart is there a requirement to order designs to get free designs?

We have 3 categories for free embroidery designs. Two for all users free embroidery designs/ Embroideres community
And one only for customers which buy embroidery. You can download these embroidery only if you paid for any designs. For one USD which you paid. We add 2.5 free bonus designs.

Good Morning,
I have just finished a cushion using your Freebie shoe and wondered if you might like to see it if so I can email it you.
Regards

Thank you. Yes, please attach photos with your work..

I don't care if I have to pay. I just want to know how to download this. I have email before with this problem from brothers and I am not getting much support from this company. I am very dissatisfied with Brothers. it seems the right hand does not know what the left hand is doing. If you don't know how to do it than just say I don't know how to download to a USB port. Is there a human that I can speak to on the phone?

Please  specify,  you have technical question? You download embroidery design to computer? And ask about how transfer design to embroidery machine? If you have USB port, just need copy design (PES format) to USB. Please explain your embroidery machine type.

Cheers

I am UNABLE to download to the computer. It will not let me open the download to put on my USB port.

Please explain which our design you can download.

Cheers

I cannot seem to register on your site & I want to download the Harley Davidson design for my son.  Thanks

Hello susyq , we not found your order. This design can be download only with (or after order commercial embroidery design) paid embroidery.

The Mega Rose design does not look like the picture.

Please explain your problem. This free embroidery designs have 2 parts, because very big.

Cheers

I click on a design to add to the cart, and then added a second one, and it said I had exceeded the allowed designs. I then get rid of one and update the cart, yet it still says I have exceeded my limit. I am not able to get the designs. What is wrong? I tried this some weeks ago, and got the same thing. Why is it saying I have exceeded my limit, when I cannot even add one design? Any help would be appreciated. Thank you.

Hello lindagoguen

Sorry, we not found your order. If you not have paid answer in this topic.

Cheers

I just made an order (#008251).  When I went to the download page, I could get all of the order except for a free design (Basil #3792).  How can I get this one to download?  On the download page it showed the design but there was nowhere to click to download it.

Please help!

Thank you

Excuse me for delay. Problem fixed, please back and download.

Cheers

I chose 7 free designs, go to my cart, but there is no button to download the free design. Please help in guiding me

 hello.
I have problems the freebies from embroidery library to download. I´m looking often on your homepage and I find some cute and lovely pictures for my sew- and embroiderymashine. but everytime if I do some free embroidery designs in my cart - later I cann´t find and download.please help me. than I can use your wonderful designs.
all the best

Sorry,  we not found you order. Without order you can't download these embroidery design, because  this offer only for customers.

Cheers

i am getting ready to place an order, but was just wondering if you would have any jacaranda flower  and also dinosaur machine embroidery patterns.

Please look here Flowers embroidery designs

Cheers