The 4 x 4 version of Elsa embroidery design comes up on my screen in dark colors that make it nearly impossible to tell what you're embroidering.  I am afraid to try sewing it out.  The others sizes are fine.  Can you have a look and see if there's a problem.  I need to sew it out in 4x4 today for a birthday present.  Hoping to use this smaller version than to size down a bigger one.

Please try again we add version where fixed this problem. Also please using color chart.

Thank you.  The forum didn't really help.  I know how to choose the file format (pdf,jpg) but the pdf was not loading at all.  I tried to load the jpg. files and they worked but the pdf. files never did.  They do not load for me to read.  I was able download all the designs but one (anna2.pes).
I guess I'll have to wing it.

Please try again. Problem fixed. Cheers

I just purchased from  your site for the first time, order # 009217. I downloaded the embroidery files to my mac and then copied to a thumb drive. When I copy all the pea iles together, my Brother can read it, but only the smallest versions are available for me to use. I want to use a mid-sized version o f "Anna and Elsa embroidery design" anels1c.pes, but if I copy all the files to the thumb drive or only that one file I want, my Brother is not reading the design. I have never had this trouble before. Can you please assist?

Hello

This is connection only with type of your embroidery machine, Which hoop your have? Size?

Please post this information and we help you. No worries.

Cheers

I have three hoops, all made by Brother. The small one is oval, approximately 4" x 3.75", the medium is rectangular, 5" x 6.5" and the large is rectangular, 5.5" x 10.25". I want to use the largest hoop that will fit the design.

I have three hoops, all made by Brother. The small one is oval, approximately 4" x 3.75", the medium is rectangular, 5" x 6.5" and the large is rectangular, 5.5" x 10.25". I want to use the largest hoop that will fit the design.

 

We send another version via e-mail. Also please send your embroidery machine type. Your largest hoop is not overlap?

Cheers

Do you have any embroidery designs from the Walt Disney FROZEN?  If so, how would I be able to get them.
Thank you for your quick response

Near time we publish new embroidery designs, if you have request, you can add your picture in New embroidery designs suggestions

Cheers

I am sorry I just paid for the Frozen designs I have ticked in the wrong box my machine is for jef  not  jef+ I cannot use jef+ my machine is a Janome would it be possible to have the designs sent again in the jef format please

Thank you

No problem, please back and add (change)  embroidery format(s). This is no have limitations.

Cheers

Is it possible for me to stitch the sisters out separately?

Some, Frozen sister machine embroidery designs have separately. You need different variant? All possible.

I stitched this out as sisters and the 4th stitch color should be eliminated on this embroidery design. It looks like you digitized some of the background of the picture that should not be in this design. It is the fourth color stitched out.

We listen our customers. You want this design without fourth color? Our digitizer have opinion - this is dress decoration as cover. If you don't like we send your personal variant. Also we attach variant embroidered another customer. 

Cheers

 I am looking for an embroidery of the characters from the movie Frozen. Like Anna, Elsa or Olaf.

I bought this Elsa embroidery design Elsa embroidery design from you. What would you charge to add an outline/border at the bottom of this design without the logo?
I am sending in 2 formats. I use the PES format.

No problem, We send this variant tomorrow.

Cheers

I'm having trouble getting these to load to my Bernina Artista 200--What is the difference between the a,b, c and original versions?

On 5/23/2014 at 4:23 PM, Shellie said:

I'm having trouble getting these to load to my Bernina Artista 200--What is the difference between the a,b, c and original versions?

Please explain what problem you have&. Also please send copy message which you can see. We not using Bernina software for digitizing, only professional version. If you need art format version 5 please ask.

Cheers

Thanks for your quick response. I checked in your FAQ section and followed the directions for downloading the max format instead of art. This worked, but the colors were off. he free download of Disney Tigger A free embroidery design worked fine. Will I have this problem with future downloads?  Also the Olaf resting-- the outlining of the drink glass made the area very heavy and thick.

The next time I use the pattern I will eliminate the outlining in this area.

All designs have color chart. Just need choose color chart formats in Order Download page for help please read this topic.

or using help Embroideres.com customers suppot

All embroidery areas have one density 0.4.

Cheers

Just purchased Olef2.  It would be nice if the color chart was included.  This one is easy but a more complicated design would be very hard to figure colors along with sewing order.

On 5/27/2014 at 10:56 AM, kathywillette49 said:

Just purchased Olef2.  It would be nice if the color chart was included.  This one is easy but a more complicated design would be very hard to figure colors along with sewing order.

For  download color chart just need choose color chart in Order

Download page (format list in left side panel).