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Featured Replies

Posted

Ordered this Monster High embroidery design I need to do for my granddaughter before she gets here tomorrow for our Christmas together and the file keeps saying unexpected file and I need the .pes ASAP everything else I paid for works but that one please please I need this now

This is standard situation with PES format (Brother embroidery machines) . Please check your e-mail account we resend another format. Also ass same version to product.


  • Author
Thanks very much for resending it works now.

Regards

  • 2 months later...

I cannot open downloads for the free embroidery designs. I have a Apple Computer and Safari . I can download from I embroidery library  by sending the file to my email but I don't see that option with Brothers. HELP I really love your designs


Sorry,  we  not  send  free  embroidery  designs  via  e-mail. This is impossible.  We  have  lots  of  client. If you have problem with paid embroidery we, can send via e-mail.

  • 4 weeks later...

Thanks so much!  I really appreciate your canceling the second order.  I tried to reduce the size as did not realize large, and shrunk it to3.1x3.8 but the registration is off on her buttock area.  It stitches out perfectly except for that.  Any suggestions?  Love it.  Igor, is there any chance you could decrease the size so it would fit on a hat - dimensions would need to be 2.8wx2.5 high.  How much would that be?  WE have friend who has that design I purchased on his car and we are trying to really surprise him...... Please let me know.  Thanks again.


If you need resized embroidery design< please send me which design you want. We check this possible or no, after that we inform you,

Cheers

  • 1 month later...

To whom it may concern;
Today, my embroidery machine broke down and will be in the repair shop for 4 - 6 weeks.  Meanwhile, I went ahead and purchased a new Viking machine which takes vp3.  Would you kindly forward the attached designs which I just purchased in the vp3 format?
Thank you for your help in this matter.

No problem, please back to Order History and choose any embroidery format and download design which you want. This in no have limitation.

Cheers

  • 3 weeks later...

I am needing to know which are the PES files in the downloads. I have trouble with some of the designs and wonder if I am choosing the correct format from the files.


Hello.

All  formats  available  for  donwnload,  also  for Brother embroidery machines - PES. We have all version of PES format from 1 to 9. Also we have original Brother embroidery software - PE-DESIGN NEXT. We support our customers.

Cheers

  • 2 weeks later...

For some reason items i select wont load to the cart.  I get an error message that I have encountered a problem.  Tried many times.  I therefore cant place my order and am unable to order the free ship design that I was so looking forward to in ART format.
Very disappointed.

  • 3 months later...

I purchased a monster high embroidery design yesterday and it has some out in all weird colors can u give me the color chart or something so I can


  • 7 months later...

I purchased Monster High from you a few weeks ago and I went to use it for my granddaughter and it would not go to my JANOME embroidery machine. It will not recognize it. I need your help please


I purchased Monster High from you a few weeks ago and I went to use it for my granddaughter and it would not go to my JANOME embroidery machine. It will not recognize it. I need your help please

What embroidery machine you have& Hoop size?

  • 2 months later...

Most of the embrodiery designs I have are the  .xxx format.  I need them in the  .pes format. Is it possible to have them changed? 


  • 2 months later...

When I choose a free embroidery design it tells me that I have exceeded my limit of free items. I have not received any free designs from you. Do you offer free designs only if you purchase something?


On 10/14/2015 at 11:12 AM, mechelle said:

When I choose a free embroidery design it tells me that I have exceeded my limit of free items. I have not received any free designs from you. Do you offer free designs only if you purchase something?

 

Yes, this option special for customers our online embroidery store.

  • 1 year later...
  • 4 years later...
been looking for some info on this, but are there any MH figures that are made to Glow in the dark? I mean actual dolls, not accessories and such.

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