whispure Posted December 28, 2013 Share Posted December 28, 2013 Ordered this Monster High embroidery design I need to do for my granddaughter before she gets here tomorrow for our Christmas together and the file keeps saying unexpected file and I need the .pes ASAP everything else I paid for works but that one please please I need this now 1 Quote Link to comment
diver361 Posted December 28, 2013 Share Posted December 28, 2013 This is standard situation with PES format (Brother embroidery machines) . Please check your e-mail account we resend another format. Also ass same version to product. 1 Quote Link to comment
whispure Posted December 28, 2013 Author Share Posted December 28, 2013 Thanks very much for resending it works now. Regards 1 Quote Link to comment
diver361 Posted December 28, 2013 Share Posted December 28, 2013 Please let us know if we can be of further assistance. Cheers 1 Quote Link to comment
Bun Posted March 3, 2014 Share Posted March 3, 2014 I cannot open downloads for the free embroidery designs. I have a Apple Computer and Safari . I can download from I embroidery library by sending the file to my email but I don't see that option with Brothers. HELP I really love your designs 1 Quote Link to comment
diver361 Posted March 3, 2014 Share Posted March 3, 2014 Sorry, we not send free embroidery designs via e-mail. This is impossible. We have lots of client. If you have problem with paid embroidery we, can send via e-mail. 1 Quote Link to comment
mmoore114 Posted April 1, 2014 Share Posted April 1, 2014 Thanks so much! I really appreciate your canceling the second order. I tried to reduce the size as did not realize large, and shrunk it to3.1x3.8 but the registration is off on her buttock area. It stitches out perfectly except for that. Any suggestions? Love it. Igor, is there any chance you could decrease the size so it would fit on a hat - dimensions would need to be 2.8wx2.5 high. How much would that be? WE have friend who has that design I purchased on his car and we are trying to really surprise him...... Please let me know. Thanks again. 1 Quote Link to comment
diver361 Posted April 1, 2014 Share Posted April 1, 2014 If you need resized embroidery design< please send me which design you want. We check this possible or no, after that we inform you, Cheers 1 Quote Link to comment
wissewer Posted May 13, 2014 Share Posted May 13, 2014 To whom it may concern;Today, my embroidery machine broke down and will be in the repair shop for 4 - 6 weeks. Meanwhile, I went ahead and purchased a new Viking machine which takes vp3. Would you kindly forward the attached designs which I just purchased in the vp3 format?Thank you for your help in this matter. 1 Quote Link to comment
diver361 Posted May 13, 2014 Share Posted May 13, 2014 No problem, please back to Order History and choose any embroidery format and download design which you want. This in no have limitation. Cheers 1 Quote Link to comment
emilyphoenix Posted June 1, 2014 Share Posted June 1, 2014 I am needing to know which are the PES files in the downloads. I have trouble with some of the designs and wonder if I am choosing the correct format from the files. Quote Link to comment
diver361 Posted June 1, 2014 Share Posted June 1, 2014 Hello. All formats available for donwnload, also for Brother embroidery machines - PES. We have all version of PES format from 1 to 9. Also we have original Brother embroidery software - PE-DESIGN NEXT. We support our customers. Cheers 1 Quote Link to comment
Vashone Posted June 15, 2014 Share Posted June 15, 2014 For some reason items i select wont load to the cart. I get an error message that I have encountered a problem. Tried many times. I therefore cant place my order and am unable to order the free ship design that I was so looking forward to in ART format.Very disappointed. Quote Link to comment
diver361 Posted June 15, 2014 Share Posted June 15, 2014 These designs only for customers which buy designs before. You can buy this only if you have bonus designs in your account. Free embroidery designs for everyone Free embroidery designs online Free embroidery designs in community Cheers 1 Quote Link to comment
cousette31 Posted September 24, 2014 Share Posted September 24, 2014 I purchased a monster high embroidery design yesterday and it has some out in all weird colors can u give me the color chart or something so I can 1 Quote Link to comment
diver361 Posted September 24, 2014 Share Posted September 24, 2014 Just need choose color charts formats in Order Donwload page. For help please read this topic Help Support for Embroideres.com customers Video help Video instruction and help for Embroideres.com customers 1 Quote Link to comment
violet Posted May 11, 2015 Share Posted May 11, 2015 I purchased Monster High from you a few weeks ago and I went to use it for my granddaughter and it would not go to my JANOME embroidery machine. It will not recognize it. I need your help please 1 Quote Link to comment
diver361 Posted May 11, 2015 Share Posted May 11, 2015 I purchased Monster High from you a few weeks ago and I went to use it for my granddaughter and it would not go to my JANOME embroidery machine. It will not recognize it. I need your help please What embroidery machine you have& Hoop size? Quote Link to comment
ssaffer12 Posted August 2, 2015 Share Posted August 2, 2015 Most of the embrodiery designs I have are the .xxx format. I need them in the .pes format. Is it possible to have them changed? Quote Link to comment
diver361 Posted August 2, 2015 Share Posted August 2, 2015 On 8/2/2015 at 10:19 AM, ssaffer12 said: Most of the embrodiery designs I have are the .xxx format. I need them in the .pes format. Is it possible to have them changed? Yes, no problem - any tome Help Support for Embroideres.com customers Video help Video instruction and help for Embroideres.com customers Cheers Quote Link to comment
mechelle Posted October 14, 2015 Share Posted October 14, 2015 When I choose a free embroidery design it tells me that I have exceeded my limit of free items. I have not received any free designs from you. Do you offer free designs only if you purchase something? Quote Link to comment
diver361 Posted June 20, 2019 Share Posted June 20, 2019 On 10/14/2015 at 11:12 AM, mechelle said: When I choose a free embroidery design it tells me that I have exceeded my limit of free items. I have not received any free designs from you. Do you offer free designs only if you purchase something? Yes, this option special for customers our online embroidery store. Quote Link to comment
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