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Help with download embroidery designs

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  • Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery so

  • I purchased some designs form you some time ago, and a free nike design. the free nike design was not in the file although the file was there, I have not used your designs from then as it has made me

  • We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail.

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I placed an order for Fred flintstone embroidery design and it is showing on my history. When I opened it up it turned out to be barney playing gold.  Can you please send me the fred flintstone that I paid for. Thanks you

my apologies i went back and your site is confusing, after i selected again the type of file that one showed up...wonder why just that one was messed up. thanks again


i made a purchase yesterday from you and one of the files would not download the one for the hippo would you please send me the file or return my $2.00 thank you


We check account and not found problem. Please explain - what browser you using. Also we send design via -email. 


Thank you very much!!! I got it! Sorry...


Thank you.  It all came through beautifully.


On 2-27 I purchased the Mr incredible embroidery design for $5 and received two free designs. I was able to open the free designs, but not the one that I purchased . This is my third attempt at contacting you to correct the issue and email me another design or fix this one so that I can download it. Please help me correct this so that I don\'t have to cancel payment.
Thank you

No, worries. Please explain your and whch format you need. ll these information please send via Contact us

Cheers

this is my first time re: embroidery, do I have do download immediately or does the design stay in my account history to access when I want?

Thanks

I ordered two yucca machine embroidery designs and they will not work can you pls resend. I had to set up another acct because my other would not work for signing in. i need the pes versions


I did not receive #7 Hello Kitty Reading Book. Order #007063. There was not a link to open.

Kindest Regard's

Hello.

Thank you for message. Problem fixed design available for fownload. Also we send design as attach.

Cheers

Hi. Is it possible to change the order so that you can send me the cd instead of the download? I musat be doing something wrong on this side. Just can't understand what and why. Please advise

Thanks

It is a Innov-'s 90E Brother embroidery machine. Hoop size 10 x 10 cm (4" x 4"). Hope this will help. You see it is suppose to bring up the picture after retrieving it. I then have to touch the picture, then the envelope to enable me to adjust the layout and size and it is not doing that.

Thanks for your help

No worries.Sorry, berore buy design need check hoop size. In every design page have information about design size. Now need resize this embroidery. Please check this file.

Cheers

You are an absolute star wherever in America you are. You have just made my evening.  It is working. ThANK YOU!!!!! THANK YOU!!!!!!!! THANK YOU!!!!!!!!!!!!!!!!!!!

It is now working like a rocket.

Next time I will check the hoop size before I buy. Did not think it would matters, but now I know. Never too old too learn you see.  It is 09h38pm over here.

Thanks once again

The embroidery that I ordered, Batman embroidery design 1, does n\'t appear to have any files attached. have downloaded the other 2 fine, however this one has no files.
Kind regards,

Hello patz333, we check embroidery design and not found problem. Also we resend designs via e-mail.


this is my first time re: embroidery, do I have do download immediately or does the design stay in my account history to access when I want?

Thanks

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