diver361 Posted March 3, 2014 Share Posted March 3, 2014 No worries, please back to website and download your embroidery designs. This is not limited. For help please using our instruction Video instructions to users of our site. Quote Link to comment
valdubonheur Posted March 5, 2014 Share Posted March 5, 2014 I placed an order for Fred flintstone embroidery design and it is showing on my history. When I opened it up it turned out to be barney playing gold. Can you please send me the fred flintstone that I paid for. Thanks you Quote Link to comment
diver361 Posted March 5, 2014 Share Posted March 5, 2014 We check and found this problem. Also we send embroidery design via e-mail. Quote Link to comment
valdubonheur Posted March 5, 2014 Share Posted March 5, 2014 my apologies i went back and your site is confusing, after i selected again the type of file that one showed up...wonder why just that one was messed up. thanks again Quote Link to comment
diver361 Posted March 5, 2014 Share Posted March 5, 2014 You click button Save and Filter out right side 1 Quote Link to comment
valdubonheur Posted March 5, 2014 Share Posted March 5, 2014 i made a purchase yesterday from you and one of the files would not download the one for the hippo would you please send me the file or return my $2.00 thank you 1 Quote Link to comment
diver361 Posted March 5, 2014 Share Posted March 5, 2014 We check account and not found problem. Please explain - what browser you using. Also we send design via -email. 1 Quote Link to comment
valdubonheur Posted March 5, 2014 Share Posted March 5, 2014 Thank you very much!!! I got it! Sorry... 1 Quote Link to comment
jdemyers Posted March 5, 2014 Share Posted March 5, 2014 Thank you. It all came through beautifully. 1 Quote Link to comment
susyq Posted March 9, 2014 Share Posted March 9, 2014 On 2-27 I purchased the Mr incredible embroidery design for $5 and received two free designs. I was able to open the free designs, but not the one that I purchased . This is my third attempt at contacting you to correct the issue and email me another design or fix this one so that I can download it. Please help me correct this so that I don\'t have to cancel payment. Thank you Quote Link to comment
diver361 Posted March 9, 2014 Share Posted March 9, 2014 No, worries. Please explain your and whch format you need. ll these information please send via Contact us Cheers Quote Link to comment
Carol1950 Posted March 9, 2014 Share Posted March 9, 2014 this is my first time re: embroidery, do I have do download immediately or does the design stay in my account history to access when I want? Thanks Quote Link to comment
diver361 Posted March 9, 2014 Share Posted March 9, 2014 No problem , please click Order History, and you see all your orders. Quote Link to comment
siv1987 Posted March 10, 2014 Share Posted March 10, 2014 I ordered two yucca machine embroidery designs and they will not work can you pls resend. I had to set up another acct because my other would not work for signing in. i need the pes versions Quote Link to comment
lefen Posted March 10, 2014 Share Posted March 10, 2014 I did not receive #7 Hello Kitty Reading Book. Order #007063. There was not a link to open. Kindest Regard's Quote Link to comment
diver361 Posted March 10, 2014 Share Posted March 10, 2014 Hello. Thank you for message. Problem fixed design available for fownload. Also we send design as attach. Cheers Quote Link to comment
emilyphoenix Posted March 10, 2014 Share Posted March 10, 2014 Hi. Is it possible to change the order so that you can send me the cd instead of the download? I musat be doing something wrong on this side. Just can't understand what and why. Please advise Thanks Quote Link to comment
diver361 Posted March 10, 2014 Share Posted March 10, 2014 Please inform me you embroidery machine type and hoop size Cheers Quote Link to comment
emilyphoenix Posted March 10, 2014 Share Posted March 10, 2014 It is a Innov-'s 90E Brother embroidery machine. Hoop size 10 x 10 cm (4" x 4"). Hope this will help. You see it is suppose to bring up the picture after retrieving it. I then have to touch the picture, then the envelope to enable me to adjust the layout and size and it is not doing that. Thanks for your help Quote Link to comment
diver361 Posted March 10, 2014 Share Posted March 10, 2014 No worries.Sorry, berore buy design need check hoop size. In every design page have information about design size. Now need resize this embroidery. Please check this file. Cheers Quote Link to comment
emilyphoenix Posted March 10, 2014 Share Posted March 10, 2014 You are an absolute star wherever in America you are. You have just made my evening. It is working. ThANK YOU!!!!! THANK YOU!!!!!!!! THANK YOU!!!!!!!!!!!!!!!!!!! It is now working like a rocket. Next time I will check the hoop size before I buy. Did not think it would matters, but now I know. Never too old too learn you see. It is 09h38pm over here. Thanks once again Quote Link to comment
diver361 Posted March 10, 2014 Share Posted March 10, 2014 Please check your e-mail account. Quote Link to comment
patz333 Posted March 12, 2014 Share Posted March 12, 2014 The embroidery that I ordered, Batman embroidery design 1, does n\'t appear to have any files attached. have downloaded the other 2 fine, however this one has no files. Kind regards, Quote Link to comment
diver361 Posted March 12, 2014 Share Posted March 12, 2014 Hello patz333, we check embroidery design and not found problem. Also we resend designs via e-mail. Quote Link to comment
ramages Posted March 12, 2014 Share Posted March 12, 2014 this is my first time re: embroidery, do I have do download immediately or does the design stay in my account history to access when I want? Thanks Quote Link to comment
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