lindagoguen Posted June 8, 2014 Share Posted June 8, 2014 How long does it take to receive the download that I ordered? Quote Link to comment
diver361 Posted June 8, 2014 Share Posted June 8, 2014 How long does it take to receive the download that I ordered? Instant. Now you order no have payment. If you have another information please send we fix problem quickly. Quote Link to comment
Berez Posted June 13, 2014 Share Posted June 13, 2014 HiI recently purchased these designs & would like to ask how I can get a copy of the colour charts please.========== ORDER INFORMATION ========== Order #: 011042 Total: $92.99 Product #1: Happy Olaf/1 @ $2.00 Product #2: Frozen sisters 2/1 @ $3.99 Product #3: Kristoff/1 @ $2.00 Product #4: Frozen logo/1 @ $3.00 Product #5: Anna and Elsa/1 @ $4.00 Product #6: Sven and Olaf /1 @ $3.00 Product #7: Marshmallow/1 @ $2.00 Product #8: Minion batman costume/1 @ $3.00 Product #9: Minion Joker/1 @ $3.00 Product #10: Monster High Draculaura relax/1 @ $9.00 Product #11: The Nightmare Before Christmas 2 /1 @ $11.00 Product #12: Modern Fairy 1/1 @ $7.00 Product #13: Android/1 @ $3.00 Product #14: Australian Rugby logo (ARU)/1 @ $5.00 Product #15: Donatello badge/1 @ $2.00 Product #16: Leonardo /1 @ $11.00 Product #17: Leonardo 2/1 @ $3.00 Product #18: Raphael attacks/1 @ $2.00 Product #19: Teenage Mutant Ninja Turtles logo/1 @ $3.00 Product #20: Raphael/1 @ $11.00 Thanking you in advance. Quote Link to comment
diver361 Posted June 13, 2014 Share Posted June 13, 2014 On 6/13/2014 at 8:54 AM, Berez said: Hi I recently purchased these designs & would like to ask how I can get a copy of the colour charts please. ========== ORDER INFORMATION ========== Order #: 011042 Total: $92.99 Product #1: Happy Olaf/1 @ $2.00 Product #2: Frozen sisters 2/1 @ $3.99 Product #3: Kristoff/1 @ $2.00 Product #4: Frozen logo/1 @ $3.00 Product #5: Anna and Elsa/1 @ $4.00 Product #6: Sven and Olaf /1 @ $3.00 Product #7: Marshmallow/1 @ $2.00 Product #8: Minion batman costume/1 @ $3.00 Product #9: Minion Joker/1 @ $3.00 Product #10: Monster High Draculaura relax/1 @ $9.00 Product #11: The Nightmare Before Christmas 2 /1 @ $11.00 Product #12: Modern Fairy 1/1 @ $7.00 Product #13: Android/1 @ $3.00 Product #14: Australian Rugby logo (ARU)/1 @ $5.00 Product #15: Donatello badge/1 @ $2.00 Product #16: Leonardo /1 @ $11.00 Product #17: Leonardo 2/1 @ $3.00 Product #18: Raphael attacks/1 @ $2.00 Product #19: Teenage Mutant Ninja Turtles logo/1 @ $3.00 Product #20: Raphael/1 @ $11.00 Thanking you in advance. Just need choose color charts formats in Order Dowтload page. For help please read this topic Help Help support in embroidery online store Video help Cheers 1 Quote Link to comment
Gerry Posted June 24, 2014 Share Posted June 24, 2014 When I try to download a free design it comes up cannot open file as archive. I use 7zip and it works with all other embroidery designs. Can you help me? I have windows 8Thank You 1 Quote Link to comment
diver361 Posted June 24, 2014 Share Posted June 24, 2014 When I try to download a free design it comes up cannot open file as archive. I use 7zip and it works with all other embroidery designs. Can you help me? I have windows 8 Thank You Please explain where you have problem with zip archive. Quote Link to comment
Gerry Posted June 24, 2014 Share Posted June 24, 2014 On 6/24/2014 at 11:30 AM, diver361 said: Please explain where you have problem with zip archive. this is the web page for one of them. Sea ship free embroidery design Quote Link to comment
diver361 Posted June 24, 2014 Share Posted June 24, 2014 On 6/24/2014 at 11:30 AM, Gerry said: this is the web page for one of them. Sea ship free embroidery design In free designs collection don't need using any archive software. All files available as unzipped. Quote Link to comment
mmoore114 Posted September 8, 2014 Share Posted September 8, 2014 To whom it may concern, On July 12, 2013 I purchased designs from you and have lost them. Will you replace them or do I have to purchase them again? They were purchased through PayPal and the item number is 5596. Please inform me of what I need to do to retrieve these embroidery designs. Thank you Quote Link to comment
diver361 Posted September 8, 2014 Share Posted September 8, 2014 Every time you can back and re download You order designs available for download. Just need only back to our embroidery online store and download for download you order design. For help please How to place an order for machine embroidery designs? Please let us know if we can be of further assistance.Cheers Quote Link to comment
Carol1950 Posted September 8, 2014 Share Posted September 8, 2014 I am unable to down load my pes embroidery designs it still has green arrows and not the disk and says new order and not delivered.You have received payment please advice?Regards Quote Link to comment
diver361 Posted September 8, 2014 Share Posted September 8, 2014 On 9/8/2014 at 2:54 PM, Carol1950 said: I am unable to down load my pes embroidery designs it still has green arrows and not the disk and says new order and not delivered. You have received payment please advice? Regards We not send embroidery designs as disc. Only download available You order designs available for download. Just need only back to online store and download for download you order design. For help please How to place an order for machine embroidery designs? Please let us know if we can be of further assistance. Cheers Quote Link to comment
Bun Posted September 11, 2014 Share Posted September 11, 2014 I am unable to download @ open the file. Please make my files Unzipped and with Pes size patterns. I only have Windows 7 on my Computer, and I find it hard downloading my orders. Quote Link to comment
Berez Posted September 14, 2014 Share Posted September 14, 2014 I just purchased the Elsa 7 Sketch Design, and downloaded it on our Apple computer. They were a Zip file. Can you resend me the design unzipped? All the designs that I purchase are unzipped. Thank You so much Quote Link to comment
diver361 Posted September 14, 2014 Share Posted September 14, 2014 I just purchased the Elsa 7 Sketch Design, and downloaded it on our Apple computer. They were a Zip file. Can you resend me the design unzipped? All the designs that I purchase are unzipped. Thank You so much You can download any files as unzipped separately.Also we send your order embroidery designs as attach. Quote Link to comment
jdemyers Posted September 14, 2014 Share Posted September 14, 2014 I still can't get it to open. When I try to sign in it doesn't recognize my email or password. It says it will send a password reset to my email, but none has appeared. If I could get to my order history and download my order I would be thrilled as I have already paid $30.00 to your company. Any help would be appreciated Quote Link to comment
diver361 Posted September 14, 2014 Share Posted September 14, 2014 On 9/14/2014 at 12:39 PM, jdemyers said: I still can't get it to open. When I try to sign in it doesn't recognize my email or password. It says it will send a password reset to my email, but none has appeared. If I could get to my order history and download my order I would be thrilled as I have already paid $30.00 to your company. Any help would be appreciated We check your account not found problem. Please send information about used internet browser. Also we your embroidery order as attach. Please check all folders in your e-mail account. Also Bulk and Spam. Quote Link to comment
Shellie Posted September 20, 2014 Share Posted September 20, 2014 I have a viking Ruby and do not have my dongle with me in another state . So I can't download the designs .Can you e-mail me a link so i can download this later when I get back home in 3 weeks.Thank you for any help Quote Link to comment
diver361 Posted September 20, 2014 Share Posted September 20, 2014 I have a viking Ruby and do not have my dongle with me in another state . So I can't download the designs.Can you e-mail me a link so i can download this later when I get back home in 3 weeks.Thank you for any help Your order delivered as attach via e-mail. Quote Link to comment
Carol1950 Posted September 21, 2014 Share Posted September 21, 2014 I bought today a embroidery of the hockey team of Montreal but when i try to download it there is not the option to download it like my past order could you help me please? Quote Link to comment
stitchesnstuff12 Posted September 25, 2014 Share Posted September 25, 2014 Over the last few years i have brought embroidery designs I can not locate some of the earlier embroidery designs I brought is it possible for me to get the old orders I have done to find the designs that I am missing that I have already brought. Quote Link to comment
lone Posted September 30, 2014 Share Posted September 30, 2014 I have downloaded my embroidery patterns but when i go to open them it says that it needs to know what program wrote it. I have spent a lot of money with your company and would very much like to use the patterns that I purchase. Quote Link to comment
diver361 Posted September 30, 2014 Share Posted September 30, 2014 I have downloaded my embroidery patterns but when i go to open them it says that it needs to know what program wrote it. I have spent a lot of money with your company and would very much like to use the patterns that I purchase. Please explain what format you need? Aslo please inform about your embroidery machine. Our designs don't need special software.. Quote Link to comment
lone Posted September 30, 2014 Share Posted September 30, 2014 It gives me a message Adobe Reader could not fle because it is not a supported file type or the file has been damaged. I have tried it from my email and directly from your site. Quote Link to comment
diver361 Posted September 30, 2014 Share Posted September 30, 2014 It gives me a message Adobe Reader could not fle because it is not a supported file type or the file has been damaged. I have tried it from my email and directly from your site. All explain. 1. You choose embroidery format PES for Brother embroidery machines. For sew these files, you don't need open these files in computer. Just need copy files to USB stick (or embroidery machine) and you can see these designs in embroidery machine screen. 2. Adobe Acrobat Reader can open only PDF files. We using this format for color chart palette. This is now embroidery design. Only information. 3/ If you have problem with last order please reload designs. Quote Link to comment
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