diver361 3,467 Posted April 27, 2014 Hallo, it is the second time, that I can\'t open the downloads with my PE Design. Please send me a new download file from the 4 snoopy embroidery. Thanks a lot and regards No problem. We send another version. Please explain which, because you buy 4 Snoopy embroidery designs. Cheers Quote Share this post Link to post Share on other sites
Shellie 48 Posted May 18, 2014 Hi. I bought lego3.pes and it is not recognized by my machine. I'm not sure why as I wrote lego1.pes to the same card right after and the machine recognized it. Could you look into this? I'd like to use this design and I can't because it is not recognized by my machine. Quote Share this post Link to post Share on other sites
diver361 3,467 Posted May 18, 2014 This is standard Brother problems which have 9 version for one format. We send as attach another version.Please checkCheers Quote Share this post Link to post Share on other sites
RangerMorrisWife 11 Posted June 1, 2014 I purchased the Breitling watch logo embroidery design. All of the designs show up and are too large for my machine (Brother PE-150) except the smallest breitl.pes which does not show up in pe-basic. I can see the downloaded file but the pe-basic software does not recognize. Can you help? Thanks! 1 Quote Share this post Link to post Share on other sites
diver361 3,467 Posted June 1, 2014 I purchased the breitling watch logo. All of the designs show up and are too large for my machine (Brother PE-150) except the smallest breitl.pes which does not show up in pe-basic. I can see the downloaded file but the pe-basic software does not recognize. Can you help? Thanks! Please check e-mail . Also pe-basic have option import for open another formats. Cheers 1 Quote Share this post Link to post Share on other sites
Berez 270 Posted June 6, 2014 1.design can\'t open by BROTHER NV900 Сaptain Shield logo embroidery design 2.how to get free ten design when purchased usd 4 thank ..your co operation much thanks. 1 Quote Share this post Link to post Share on other sites
diver361 3,467 Posted June 6, 2014 1.design can\'t open by BROTHER NV900 captain Shield logo2.how to get free ten design when purchased usd 4 thank ..your co operation much thanks..Hello1. We send another version via e-mail Please check.2. We not understand this question. 1 Quote Share this post Link to post Share on other sites
siv1987 184 Posted June 13, 2014 I ordered all the products below, but the only one that doesn't open up is the Big Tigger free embroidery design , all the other designs work fine except this one. I down loaded it under Jef but when i open it its blank. 1 Quote Share this post Link to post Share on other sites
diver361 3,467 Posted June 13, 2014 On 6/13/2014 at 7:36 AM, siv1987 said: I ordered all the products below, but the only one that doesn't open up is the Big Tigger free embroidery design , all the other designs work fine except this one. I down loaded it under Jef but when i open it its blank. Sorry, this topic about problem with PES format (BROTHER embroidery machine) . You embroidery machine JANOME Please check hoop size. This is big embroidery. Also we attach jef format file. This embroidery Big Tigger machine embroidery design Quote Share this post Link to post Share on other sites
Patvh 40 Posted June 24, 2014 ello, I ordered a Miller Lite embroidery design in PES format along with a free Harley Davidson embroidery design in PES format, which is what my machine takes. The Harley Davidson embroidery deigns works fine on my machine, however, my machine won't recognize the Miller Lite design as an embroidery file. I've purchased other designs from you in the past in the Brother PES format and had not problems. Please help. Quote Share this post Link to post Share on other sites
diver361 3,467 Posted June 24, 2014 ello, I ordered a Miller Lite design in PES format along with a free Harley Davidson embroidery design in PES format, which is what my machine takes. The Harley Davidson embroidery deigns works fine on my machine, however, my machine won\'t recognize the Miller Lite design as an embroidery file.I\'ve purchased other designs from you in the past in the Brother PES format and had not problems.Please help. We send another version (2 compatible) via e-mail. Please check your account. Quote Share this post Link to post Share on other sites
mmoore114 17 Posted June 30, 2014 For some reason my download of Mulan embroidery design does not let me open it. I have tried to down load several times. ; Thank you! Quote Share this post Link to post Share on other sites
diver361 3,467 Posted June 30, 2014 For some reason my download of Mylan does not let me open it. I have tried to down load several times. Thank you! No worries. Please explain what embroidery machine you have or hoop size, format? Quote Share this post Link to post Share on other sites
violet 127 Posted July 2, 2014 I ordered some Hello Kitty embroidery designs from you. All files except the Hello Kitty Little Princess embroidery design can be downloaded. I need the PES -File. Do you know what's the problem? My program tells me "unexpected file format". Thank you for your effort! Quote Share this post Link to post Share on other sites
diver361 3,467 Posted July 2, 2014 I ordered some Hello Kitty embroidery designs from you. All files except the \"Hello Kitty Little Princess\" can be downloaded. I need the PES -File. Do you know what\'s the problem?My program tells me \"unexpected file format\".Thank you for your effort! Please check e-mail box we send version 2 of PES format. Quote Share this post Link to post Share on other sites
Airbrush77 82 Posted July 20, 2014 I GOT THEM OPEN!! Thanks so much for your wonderful help. Quote Share this post Link to post Share on other sites
Carol1950 250 Posted July 22, 2014 says e-mail is wrong and want to download sonic the hedgehog embroidery design ordered and paid for Quote Share this post Link to post Share on other sites
jdemyers 56 Posted August 19, 2014 on my very first order from you guys, there are a couple issues. On the Tribal lion embroidery design, and the 2 Denver Nuggets logo embroidery design files, they won't download propper. When I try to open them I get unexpected file format, and nothing comes through. I have a couple more from other orders and I haven't gone through all of my files to catch them all. Can you please fix this? I have deleted them and then gone back to re-download multiple times and nothing. Quote Share this post Link to post Share on other sites
ramages 365 Posted August 22, 2014 we received the patterns for this order on email today. We have been unable to down load them. We have a MAC. Could this be the problem down loading them or is there something else we need to do. Thanks Quote Share this post Link to post Share on other sites
diver361 3,467 Posted August 22, 2014 On 8/22/2014 at 5:14 PM, ramages said: we received the patterns for this order on email today. We have been unable to down load them. We have a MAC. Could this be the problem down loading them or is there something else we need to do. Thanks no worries, what format you need& Please explain what problem you have? You can't see files? For help please How place order with embroidery designs Also we can send files via e-mail. Quote Share this post Link to post Share on other sites
ramages 365 Posted August 22, 2014 We have a Brother Duetta 4500 and it uses the pes format, email would be great also Quote Share this post Link to post Share on other sites
ramages 365 Posted August 22, 2014 My wife’s embroidery machine uses a “stick”. We have to put the designs on the stick and put the stick in her machine to embroider them. Normally we drag the icon for the pattern to the stick icon on the MAC. When we drag these icons to the stick and then try to use the stick in the machine the patterns are not there - in fact, nothing is on the stick rather than old stuff. Maybe if you sent the icons by email it would work?????? Quote Share this post Link to post Share on other sites
ramages 365 Posted August 22, 2014 We need pes format Quote Share this post Link to post Share on other sites
diver361 3,467 Posted August 22, 2014 My wife’s embroidery machine uses a “stick”. We have to put the designs on the stick and put the stick in her machine to embroider them. Normally we drag the icon for the pattern to the stick icon on the MAC. When we drag these icons to the stick and then try to use the stick in the machine the patterns are not there - in fact, nothing is on the stick rather than old stuff. Maybe if you sent the icons by email it would work?????? Please check e-mail bix, we send your order as attach. You need look in standard explorer - these files (****.pes) available in your stick.. Quote Share this post Link to post Share on other sites
siv1987 184 Posted August 24, 2014 when I tried to open the chip and dale sailors I wasn\'t able to find the pes designs for them it is missing can u please resend it ty Quote Share this post Link to post Share on other sites