jdemyers Posted August 17, 2014 Share Posted August 17, 2014 I just purchased this logo and it does not work. It is the correct format because i purchased a machine embroidery design earlier today and it worked perfectly when i connect my comp to my machine and transferred the embroidery design over the machine. This one shows that it transfers to the removable hard drive when i connect my computer to my embroidery machine however my machine will not show a pattern. It only shows that storage is being used. Please help fix this problem. Thanks Quote Link to comment
diver361 Posted August 17, 2014 Share Posted August 17, 2014 I just purchased this logo and it does not work. It is the correct format because i purchased a machine embroidery design earlier today and it worked perfectly when i connect my comp to my machine and transferred the embroidery design over the machine. This one shows that it transfers to the removable hard drive when i connect my computer to my embroidery machine however my machine will not show a pattern. It only shows that storage is being used. Please help fix this problem. Thanks No worries. What format you need? Quote Link to comment
jdemyers Posted August 17, 2014 Author Share Posted August 17, 2014 Well pes is the format I had bought earlier and it worked perfectly. But this pes file didn't. It is a brother machine. It's whatever format you think is best. I'm not sure how to fix it. That's why I'm emailing you. Thanks again. Quote Link to comment
diver361 Posted August 17, 2014 Share Posted August 17, 2014 Well pes is the format I had bought earlier and it worked perfectly. But this pes file didn't. It is a brother machine. It's whatever format you think is best. I'm not sure how to fix it. That's why I'm emailing you. Thanks again. Sorry, we not understand. All ok or need help? Quote Link to comment
jdemyers Posted August 17, 2014 Author Share Posted August 17, 2014 That's ok. I definitely need help. I was trying to say that I had previously bought a logo from your website that was a pes file and it worked perfectly but this most recent one I purchased does not work. It is a pes file as well. Not sure why it is not working. Please help. Thank you Quote Link to comment
jdemyers Posted August 17, 2014 Author Share Posted August 17, 2014 It is the circle Alabama college logo embroidery design. Here is a picture of it. This is the one that I just purchased in a pes file that will not work. Quote Link to comment
jdemyers Posted August 17, 2014 Author Share Posted August 17, 2014 I know the payment covered two sizes but my hoop size is only 5 inches so I would not be able to use the second size. Only the first one offered. Is there anyway I can just download the file for the one that is 4.95 inches ? I wonder if that's the reason why it won't show up on my machine. Quote Link to comment
diver361 Posted August 17, 2014 Share Posted August 17, 2014 I know the payment covered two sizes but my hoop size is only 5 inches so I would not be able to use the second size. Only the first one offered. Is there anyway I can just download the file for the one that is 4.95 inches ? I wonder if that's the reason why it won't show up on my machine. No problem, please check e-mail box. We send another variant. Cheers Quote Link to comment
jdemyers Posted August 18, 2014 Author Share Posted August 18, 2014 Thank you. I will try this new size this evening when I get home and let you know how it works. Thank you for the fast replys and communication to help make this work Quote Link to comment
diver361 Posted August 18, 2014 Share Posted August 18, 2014 Your welcome. Please let us know if we can be of further assistance. Cheers Quote Link to comment
jdemyers Posted August 19, 2014 Author Share Posted August 19, 2014 This file does not work either :-( I just transferred it over to my machine and yet again it shows that it is being transferred and the storage is being used on my machine but the pattern does not show for me to select it. Im not sure what else to do. Is there anything else we can do to make this work? I really want that logo so bad. thanks Quote Link to comment
jdemyers Posted August 19, 2014 Author Share Posted August 19, 2014 This is what my brother machine looks like once it's transferred over. It shows there is a pattern there and the storage space is being used but the pattern doesn't show for me to select it. Quote Link to comment
jdemyers Posted August 19, 2014 Author Share Posted August 19, 2014 Can u make the size smaller to fit a 4" by 4" hoop? I thought I had a 5"by5" but I just read my machines manual and it says the embroidery field is a 4"by4". Quote Link to comment
diver361 Posted August 19, 2014 Share Posted August 19, 2014 Can u make the size smaller to fit a 4" by 4" hoop? I thought I had a 5"by5" but I just read my machines manual and it says the embroidery field is a 4"by4". Ok, no problem we resend another version. Quote Link to comment
whispure Posted December 16, 2014 Share Posted December 16, 2014 I am not sure how to review the color of thread for the design on your web site Quote Link to comment
diver361 Posted December 16, 2014 Share Posted December 16, 2014 I am not sure how to review the color of thread for the design on your web site Hello Just need choose color charts formats in Order Donwload page. For help please read this topic http://embroideres.com/forum/topic/481-correct-thread-color/ Help http://embroideres.com/support Video help http://embroideres.com/video-instructions-customers Cheers Quote Link to comment
wayne Posted March 31, 2015 Share Posted March 31, 2015 On our last order we downloaded the wrong format, the design is JPEG and we need jamome.jef. Is there any way to change the format without purchasing the embroidery design again? Quote Link to comment
diver361 Posted March 31, 2015 Share Posted March 31, 2015 On our last order we downloaded the wrong format, the design is JPEG and we need jamome.jef. Is there any way to change the format without purchasing the embroidery design again? No problem, please back to Order History choose another format (s) and download format (s) which you wish. this is not limited. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Video instructions: http://embroideres.com/video-instructions-customers Please let us know if we can be of further assistance. Cheers Cheers Quote Link to comment
dinny8 Posted January 23, 2016 Share Posted January 23, 2016 do you have the formats for the Baby Lock Destiny Quote Link to comment
diver361 Posted January 23, 2016 Share Posted January 23, 2016 Just now, dinny8 said: do you have the formats for the Baby Lock Destiny Yes. All embrodiery formats available. Quote Link to comment
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