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Hello Embroideries.com,

I was trying to purchase a embroidery item tonight, this is my first purchase. 

I selected my item and proceeded to follow the steps through check-out. 

At the payment window, I was informed I could pay by "Paypal", or "Blue" which the latter accepts major credit cards.

When I clicked this one I was instructed to connect with your bank and wire or transfer the money to your bank.  Sorry I am not familiar with this procedure so I simply backed out of the purchase.

Was there something I missed that I couldn't just complete my purchase with my major credit card?

Please advise.

Thank you,

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  • 2 weeks later...
  • 3 weeks later...

Yesterday I downloaded two files and tried to use a Visa gift card.  It said it didn't go through, so I ordered again using paypal and it went through fine.  But now I see they both went through and I have a duplicate order.  Please refund one of those asap.  I sent an email last night and haven't heard back.  Please contact me immediately to let me know you've gotten this and have refunded one of my purchases.
I really don't want to go to Paypal or have a bad review of this website, as I love your designs.  But this is concerning me.  Thank you.

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Yesterday I downloaded two files and tried to use a Visa gift card.  It said it didn't go through, so I ordered again using paypal and it went through fine.  But now I see they both went through and I have a duplicate order.  Please refund one of those asap.  I sent an email last night and haven't heard back.  Please contact me immediately to let me know you've gotten this and have refunded one of my purchases.

I really don't want to go to Paypal or have a bad review of this website, as I love your designs.  But this is concerning me.  Thank you.

We found only one paid order, if you have another information, please send personal message- we refund money ASAP.

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  • 6 months later...
  • 4 months later...
1 hour ago, lucciskorner said:

I just placed an order and the page went off before I downloaded my designs. How do I get it back so I can download them?

You order designs available for download. Just need open http://embroideres.com/profile/order_history/

for download you order design.

For help please http://embroideres.com/how-place-order-machine-embroidery-designs/

Video instructions: http://embroideres.com/video-instructions-customers

Please let us know if we can be of further assistance. 

Cheers 

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