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Help with download embroidery designs

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Just back to main page and click Order History- Order and download your embroidery designs.


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  • Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery so

  • I purchased some designs form you some time ago, and a free nike design. the free nike design was not in the file although the file was there, I have not used your designs from then as it has made me

  • We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail.

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I though I could down load  Scooby Doo embroidery pattern,, how long does it take if it comes by mail?


I have just sent the payment via PayPal hope this alright


I purchased few designs from you and some of them are not properly done, I have damaged garments due to this issue, I have auto logos and those are the ones defective.


Hi,
I received my order but one of the items I ordered there is not a link to click on to download. order number is 007689 The item is the first on the order - Hello kitty easter embroidery design. All of the other patterns downloaded fine.  Please send or refund for it.  Thank you!

Dear Sir
You sent me a email regarding my stating that I had not finalized my payment with PayPal.
But on checking it all went through and I have been charged could you please send me a email stating that as I would like to have that for my records and be able to download them correctly. could you please check and advise
thank you

Hello,

I've received the files I ordered earlier today (Order #7758)and I thank you for that. Unfortunately, the file you sent me under the name "Winnie Pooh and Easter Bunny " is not the one I ordered. The one you sent me is called on your website Easter Bunny embroidery design. I guess you have made a mistake sending me the files. So,I'm contacting you to get the right file I ordered, the one which is named on your website "Winnie Pooh and Easter Bunny".

Thanks in advance.

Best regards,

Thank you for message. Problem fixed. Your files also send as attach via e-mail.
Cheers

Hi! I just purchased a Louisville Cardinals embroidery design from your library. The payment has gone through my pay pal, but I can\'t access the design. Can you please help me in downloading this embroidery design as soon as possible. Thank you.

No, worries, sometime need 1-2 minutes for payment processing, after that your order change status. We check - your order available for download.


 I purchased an embroidery design just like yours on Etsy.  Wasn't instant download and can only email me and only one format.  Are they stealing embroidery designs?  I\'m new to this and I don\'t wanna get in trouble if I am buying something I shouldn't.


I accidentally deleted the files, could you please resend them to me. 


RE order 7796 order downloaded and saved to my desktop but when I go to open the files they do not open what am I doing wrong I have been downloading embroidery designs from another orders no problem. thank you for your help. I have Janome customizer installed on my computer.


No worries, please explain which format you need? Usually this problem have Brother format.

Cheers

new order 007640 You download any files. If you paid now, please reload the do not have access to e page later.


No worries, this is standard message which you see between payment and change order status. Now your order available for download.

Cheers 

I am having a problem with one of the designs I purchased. The Hello Kitty Pink embroidery design does not have any downloads available beside it like the other designs. I am not sure what is going on. When I go into my purchase history I can see all my designs and I have clickable links next to them all except the hello kitty pink one. I can see the picture but have no links next to it like the others. Can you please tell me why and how it can be corrected. I am not happy about paying for something and not receiving it. Any information you can provide would be appreciated. Thank you.

Hello

We inspect you account and not found problem. We attach screenshot with details. Also we send these embroidery design via e-mail as attach.
Order with embroidery designs
Cheers
Hello
We not found problem in your account. All embroidery designs available for download. Also these links send to your e-mail box. Please check (also Spam folder). We attach screenshot from your account. Please advice if you need more help.

Downloaded order

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