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Help with download embroidery designs

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  • Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery so

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  • We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail.

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I though I could down loadΒ  Scooby Doo embroidery pattern,, how long does it take if it comes by mail?


I purchased few designs from you and some of them are not properly done, I have damaged garments due to this issue, I have auto logos and those are the ones defective.


Dear Sir
You sent me a email regarding my stating that I had not finalized my payment with PayPal.
But on checking it all went through and I have been charged could you please send me a email stating that as I would like to have that for my records and be able to download them correctly. could you please check and advise
thank you

Hello,

I've received the files I ordered earlier today (Order #7758)and I thankΒ you for that. Unfortunately, the file you sent me under the name "Winnie Pooh and Easter BunnyΒ " is not the one I ordered. The one you sent me is called on your website Easter Bunny embroidery design. I guess you have made a mistake sending me theΒ files. So,I'm contacting you to get the right file I ordered, the one which is named on your website "Winnie Pooh and Easter Bunny".

Thanks in advance.

Best regards,

Β I purchased an embroidery design just like yours on Etsy.Β  Wasn't instant download and can only email me and only one format.Β  Are they stealing embroidery designs?Β  I\'m new to this and I don\'t wanna get in trouble if I am buying something I shouldn't.


RE order 7796 order downloaded and saved to my desktop but when I go to open the files they do not open what am I doing wrong I have been downloading embroidery designs from another orders no problem. thank you for your help. I have Janome customizer installed on my computer.


new order 007640 You download any files. If you paid now, please reload the do not have access to e page later.


I am having a problem with one of the designs I purchased. The Hello Kitty Pink embroidery design does not have any downloads available beside it like the other designs. I am not sure what is going on. When I go into my purchase history I can see all my designs and I have clickable links next to them all except the hello kitty pink one. I can see the picture but have no links next to it like the others. Can you please tell me why and how it can be corrected. I am not happy about paying for something and not receiving it. Any information you can provide would be appreciated. Thank you.

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