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Problem with Brother pes embroidery format


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I ordered and paid for the Los Angeles Lakers logo embroidery design file PES last night.  I cannot download it.  It says "Unexpected file format"   I need the PES file and I really need it right away.
Thanks for your help,

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Hi I have just bought a brother pe650 embroidery machine. I have worked out how to do everything BUT....applique. I can do it with the built in designs but i have bought a few and I can\'t seem to do it. The machine seems to want to do the whole design without stopping and there is nothing with the applique stitches. PLEASE HELP
thanks

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I love your site. I guess I am stupid because I do not know what size I am supposed to look for that will fit in my hoops.
My hoop size is a 4X4 I have a Brother SE 425 machine. I ordered several things. Some downloaded and some didn't.
Will you please send me the 4X4 size of
1645- Minnie Mouse embroidery design
2793- Rocky Lion embroidery design
2897- Hello Kitty embroidery design
189- Mater Small Size embroidery design
Thank you so much for your assistance, it is truly appreciated!

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We send embroidery design via e-mail.. In future , please check size design. Every embroidery have full information about size and stitches. Also in website have auto check hoop size system. Just need need choose you embroidery machine in list menu Edit in your Profile.


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I ordered the Oklahoma City Thunder logo machine embroidery design it showed that it came in 4 sizes but the smallest (the one I need) is not in pes format. Can you send it to me on PES please asap I have a project I need to complete

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The Boston Bruin logo embroidery design.PES (Brother) embroidery files that i downloaded are corrupt and will not load. I also ordered the Chicago Blackhawks logo embroidery design and those .PES files work fine.

Can you look and see if the Boston Bruin File might be corrupt I have Downloaded them twice and both times same result (unexpected file format).

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The Boston Bruin .PES (Brother) embroidery files that i downloaded are corrupt and will not load.  I also ordered the Chicago Blackhawks and those .PES files work fine.

Can you look and see if the Boston Bruin File might be corrupt I have Downloaded them twice and both times same result (unexpected file format).

Please check e-mail box, we send another version (2 and 4) compatible with any types BROTHER embroidery machines.

I ordered a Snoopy embroidery design some days ago and I asked you to send it  by mail your design has been posted but the gentleman who is sopposed to open the file complains that he can\'t open it....please contact him and help him to take the right steps in order to open it...

hi i placed an order last night   i cannot download one of the pes files is the one for the Barbie embroidery design can you help me please i  thought it was small enough for my 4 x 4 hoop on my machine but i think the reason its not downloading maybe because its too big for my machine please help thank you soooooo much :)

You got PEC because you choose PEC, We check your account and add PES. If you need change embroidery formats this is easy - chose any format(s) in Order download page.

Order history screen

For help please using video instruction How to place an order for machine embroidery designs
Cheers

This is the 1th time Ive asked for help. I placed  order and have tried everything. One of the files Hello Kitty Party does not open. I have a Brother ULT2002 machine which reads PES files. If you cannot help. Please refund my $5.00 to my paypal. Thank you Sandy

Hello, I chose several of your embroidery designs to buy, but before I do so, I\'d like to know if they\'re compatible with the Brother embroidery machines. I have never bought embroidery, so I don\'t know if I need any extra accessory.
Thank you in advance for your answer,

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This is easy. All  embroidery designs compatible with BROTHER embroidery machines, and don't need buy additional accessory. Only one moment, before buy check your embroidery hoop size and design size. This information have in product page.

Also; you can choose your embroidery machine in Profile and every time you see this design fit yo your hoop or no.

How check hoop and embroidery design's size
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