jdemyers Posted January 26, 2014 Share Posted January 26, 2014 Hallo, ich habe mir von ihrer Seite die stickdatei runder geladen die geht aber nicht ?????? Quote Link to comment
diver361 Posted January 26, 2014 Share Posted January 26, 2014 Please explain you problem. Which format you need and hoop size? And send request via Contact Us form. 1 Quote Link to comment
mmoore114 Posted January 27, 2014 Share Posted January 27, 2014 I ordered and paid for the Los Angeles Lakers logo embroidery design file PES last night. I cannot download it. It says "Unexpected file format" I need the PES file and I really need it right away. Thanks for your help, 1 Quote Link to comment
diver361 Posted January 27, 2014 Share Posted January 27, 2014 Please check e-mail box< we send another version. Quote Link to comment
wissewer Posted January 28, 2014 Share Posted January 28, 2014 Hi I have just bought a brother pe650 embroidery machine. I have worked out how to do everything BUT....applique. I can do it with the built in designs but i have bought a few and I can\'t seem to do it. The machine seems to want to do the whole design without stopping and there is nothing with the applique stitches. PLEASE HELPthanks 1 Quote Link to comment
diver361 Posted January 28, 2014 Share Posted January 28, 2014 Please explain you problem. We not understand. We not found your order. Where you have problem? If this question about machine, you need post to another topic. 1 Quote Link to comment
mmoore114 Posted February 1, 2014 Share Posted February 1, 2014 I love your site. I guess I am stupid because I do not know what size I am supposed to look for that will fit in my hoops. My hoop size is a 4X4 I have a Brother SE 425 machine. I ordered several things. Some downloaded and some didn't. Will you please send me the 4X4 size of 1645- Minnie Mouse embroidery design 2793- Rocky Lion embroidery design 2897- Hello Kitty embroidery design 189- Mater Small Size embroidery design Thank you so much for your assistance, it is truly appreciated! 1 Quote Link to comment
diver361 Posted February 1, 2014 Share Posted February 1, 2014 We send embroidery design via e-mail.. In future , please check size design. Every embroidery have full information about size and stitches. Also in website have auto check hoop size system. Just need need choose you embroidery machine in list menu Edit in your Profile. 1 Quote Link to comment
siv1987 Posted February 2, 2014 Share Posted February 2, 2014 I ordered the Oklahoma City Thunder logo machine embroidery design it showed that it came in 4 sizes but the smallest (the one I need) is not in pes format. Can you send it to me on PES please asap I have a project I need to complete 1 Quote Link to comment
diver361 Posted February 2, 2014 Share Posted February 2, 2014 No worries, please re download Order History and your e-mail account. 1 Quote Link to comment
cousette31 Posted February 3, 2014 Author Share Posted February 3, 2014 The Boston Bruin logo embroidery design.PES (Brother) embroidery files that i downloaded are corrupt and will not load. I also ordered the Chicago Blackhawks logo embroidery design and those .PES files work fine. Can you look and see if the Boston Bruin File might be corrupt I have Downloaded them twice and both times same result (unexpected file format). 1 Quote Link to comment
diver361 Posted February 3, 2014 Share Posted February 3, 2014 The Boston Bruin .PES (Brother) embroidery files that i downloaded are corrupt and will not load. I also ordered the Chicago Blackhawks and those .PES files work fine. Can you look and see if the Boston Bruin File might be corrupt I have Downloaded them twice and both times same result (unexpected file format). Please check e-mail box, we send another version (2 and 4) compatible with any types BROTHER embroidery machines. Quote Link to comment
stitchesnstuff12 Posted February 8, 2014 Share Posted February 8, 2014 I ordered a Snoopy embroidery design some days ago and I asked you to send it by mail your design has been posted but the gentleman who is sopposed to open the file complains that he can\'t open it....please contact him and help him to take the right steps in order to open it... Quote Link to comment
diver361 Posted February 8, 2014 Share Posted February 8, 2014 Please check another version in your e-mail box. Quote Link to comment
stitchesnstuff12 Posted February 13, 2014 Share Posted February 13, 2014 in got a Bambi and thumber embroidery design will not open,, tried all night, wanted in pes file does not open Quote Link to comment
wissewer Posted February 18, 2014 Share Posted February 18, 2014 hi i placed an order last night i cannot download one of the pes files is the one for the Barbie embroidery design can you help me please i thought it was small enough for my 4 x 4 hoop on my machine but i think the reason its not downloading maybe because its too big for my machine please help thank you soooooo much Quote Link to comment
diver361 Posted February 18, 2014 Share Posted February 18, 2014 Sorry, problem only for Barbie logo embroidery design? Please explain. This design have small size compatible with hoop 4 x 4. Quote Link to comment
lefen Posted February 19, 2014 Share Posted February 19, 2014 I GOT Monster High logo embroidery design BUT I NEED PES FORMAT AND I GOT PEC AND I CANT OPEN IT. Quote Link to comment
diver361 Posted February 19, 2014 Share Posted February 19, 2014 You got PEC because you choose PEC, We check your account and add PES. If you need change embroidery formats this is easy - chose any format(s) in Order download page. For help please using video instruction How to place an order for machine embroidery designs Cheers Quote Link to comment
siv1987 Posted February 20, 2014 Share Posted February 20, 2014 This is the 1th time Ive asked for help. I placed order and have tried everything. One of the files Hello Kitty Party does not open. I have a Brother ULT2002 machine which reads PES files. If you cannot help. Please refund my $5.00 to my paypal. Thank you Sandy Quote Link to comment
lone Posted February 22, 2014 Share Posted February 22, 2014 I ordered this but cannot get the 100 x 19 to copy into my PED Basic. Can you please help? Also, what is the color chart that you are using for this design? Quote Link to comment
lone Posted February 22, 2014 Share Posted February 22, 2014 Where do I find the color chart, they did not print with the embroidery designs. Quote Link to comment
diver361 Posted February 22, 2014 Share Posted February 22, 2014 Another variant send via e-mail. About color chart 1 Quote Link to comment
jdemyers Posted February 22, 2014 Share Posted February 22, 2014 Hello, I chose several of your embroidery designs to buy, but before I do so, I\'d like to know if they\'re compatible with the Brother embroidery machines. I have never bought embroidery, so I don\'t know if I need any extra accessory.Thank you in advance for your answer, 1 Quote Link to comment
diver361 Posted February 22, 2014 Share Posted February 22, 2014 This is easy. All embroidery designs compatible with BROTHER embroidery machines, and don't need buy additional accessory. Only one moment, before buy check your embroidery hoop size and design size. This information have in product page. Also; you can choose your embroidery machine in Profile and every time you see this design fit yo your hoop or no. 1 Quote Link to comment
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