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Help with download embroidery designs

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  • Please explain you problem. The pdf files only color chart files- and can be open in Adobe Acrobat reader (free software). Another files - is embroidery formats, for open need using your embroidery so

  • I purchased some designs form you some time ago, and a free nike design. the free nike design was not in the file although the file was there, I have not used your designs from then as it has made me

  • We think this is mistake. Please back to order History and reload page. Also we send order design via e-mail.

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hi am trying to download Hull City AFC logo embroidery design and when i do the color they should come out there not they are blue when i put them on the stick but the hus is the right one so i don't no what am doing wrong can some one let me know the hull city should be orange and black and hull fc should be gold white and black thanks
  • 2 weeks later...

Thank for sending my order but they are zip and I'm not sure how to unzip them so I can not use them is there a way that you could showe me in a very simple way as I'm not much good on this think


Thank you so very much for the unzipped files . I will pares on to others just how good and kind to us that don't no much of today's technologies . Once again thank you


Hi there, I purchased 3 applique embroidery designs but can only download 2, can you tell me why I cannot download the other please? thanks.


Hello are u able to e-mail my orders in a zip file form? That is the only way I am able to download them thank you.


Please I need help to get the color chart for the little mermaid. I did not how to print the chart, so I am going to do the design.Β  Also like to have a phone number to speak with a some body.Thank you


Would you be willing to resend this order? I lost everything in a laptop crash and I am unable to log back in to your site to see if I can access it there. Thank you so much!


A year ago I ordered a batman logo for my sewing machine, Bernina artista. It takes anΒ  ART format to download to the embroidery machine.Β  I have never been able to download this, can you resend it or send me a disc? I took my computer to the shop and he wasn\'t able to download either and said my computer was working correctly. thank you


I have paid for this order via credit card and now do not know how to download it onto my USB.Β  Please help as I need these designs as soon as possible.Β  Thank you.


This is my third request for help.Β  Please email me how to do the instant download for the designs in 9515 order.Β  You have already charged my credit card and I need these designs as soon as possible.Β  Please respond.Β  Thank you.


Dear Sir/Madam:
It appears that I have only received 3 of the files recently purchased which include Iron Man, Superman, & the Incredible Hulk identified below in blue.Β  However, from my Order confirmation below I a missing Captain America embroidery design, Batman, & Green Lantern.
I would appreciate if you could please forward the downloadable formats for the remaining three (3) embroidery designs.

========== ORDER INFORMATION ==========
Order #: 009947
Total: $36.00
Product #1: Captain America/1 @ $5.00
Product #2: Batman always on guard/1 @ $3.00
Product #3: Iron Man 1 /1 @ $7.00 - Received
Product #4: Superman /1 @ $5.00 - Received
Product #5: Green Lantern attacks/1 @ $5.00
Product #6: Incredible Hulk/1 @ $11.00 - Received
Β 
Sincerely,

Just bought a design i need the PES file, I have PE-Design Next and when I try to download into PE Design next it tells me "Error; unexpected file format." it gives me this error when i download from website, when i download as zip, and when I download through the email, and yes i am downloading the pes version

help please

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