bonitalou Posted February 21, 2014 Share Posted February 21, 2014 I am new to this site. Typically when I order there is a place that I can request a pes format..........here it looks like all formats are listed. I have a Brother PE770 and really not sure how to order a design for it. Please advise. Thank you. Quote Link to comment
diver361 Posted February 21, 2014 Share Posted February 21, 2014 Hello bonitalou In our website customer choose your embroidery format in Profile ( top panel) Also you can change, add another format(s) in Order Download Page We not limit formats. You can choose one ore two four .....seven embroidery formats. For example (art, for Bernina, VP3 for Husqvarna, PES for Brother). Every time you can back and download another format for your new embroidery machine. If you have specific format (example CND) just need send request via Contact US form. For Help you we have Help desc. http://embroideres.com/support video instructions http://embroideres.com/video-instructions-customers Step by step instruction http://embroideres.com/how-place-order-machine-embroidery-designs/ Quote Link to comment
stitchesnstuff12 Posted August 24, 2014 Share Posted August 24, 2014 I seem to be having trouble buying 2 of your designs...last time ( back in May 2014)it was really easy? also I I right in thinking that it becomes obvious which size to choose within the downloading process? Quote Link to comment
diver361 Posted August 24, 2014 Share Posted August 24, 2014 All sizes available for download. Without any additional payment. Quote Link to comment
cousette31 Posted October 28, 2014 Share Posted October 28, 2014 hi, this order is in art form and I need exp. can you redo tat for me? tank you Quote Link to comment
diver361 Posted October 28, 2014 Share Posted October 28, 2014 hi, this order is in art form and I need exp. can you redo tat for me? tank you No problem, please back to Order History choose EXP format and download. Quote Link to comment
thefordmob1 Posted November 12, 2014 Share Posted November 12, 2014 I placed items in my cart and chose the Brother PES format. I have a Babylock embroidery machine that supports the PES format. Will the Brother PES format work with my Babylock? After receiving your answer I will either place my order or empty the cart. Quote Link to comment
diver361 Posted November 12, 2014 Share Posted November 12, 2014 We can't limited formats which you can download. Don't need choose format before pay. You can choose your embroidery format(s) in Profile (top menu) or after payment in Order Download page. Any ti,e you can choose another or add new embroidery format(s). Quote Link to comment
dinny8 Posted February 8, 2015 Share Posted February 8, 2015 I would like to know if these items are pre made and shipped or if you have to have a machine in order to have the download function. if i can get a number to be more clear with my question that would be great. thank you Quote Link to comment
diver361 Posted February 8, 2015 Share Posted February 8, 2015 I would like to know if these items are pre made and shipped or if you have to have a machine in order to have the download function. if i can get a number to be more clear with my question that would be great. thank you Sorry, we not understand. Please explain more about pre made. This is embroidery designs - digital product. Quote Link to comment
cherylem3 Posted March 6, 2015 Share Posted March 6, 2015 Hello, I just placed an order and it came to me as jpg only. I need PES for Brother embroidery machine. I guess when I checked the pes it didn't click or I may have un checked it by mistake. Please help. Quote Link to comment
diver361 Posted March 6, 2015 Share Posted March 6, 2015 Hello We check your account and not found problem. Alos we sent your order via e-mail as attach. Cheers Quote Link to comment
cherylem3 Posted March 6, 2015 Share Posted March 6, 2015 What size are the denver broncos embroidery designs cand i order a cd to be mailed to me Quote Link to comment
diver361 Posted March 6, 2015 Share Posted March 6, 2015 What size are the denver broncos embroidery designs cand i order a cd to be mailed to me All sizes, which you showed in product page. Quote Link to comment
dinny8 Posted March 31, 2015 Share Posted March 31, 2015 Hi - I downloaded the design and what I got was a "ton" of files for all kinds of machines, some of the files looked like development code, etc. When I loaded to a thumb drive and then inserted into my Baby Lock Ellure Plus machine the machine could not read the file. It just doesn't look like the actual Cookie Monster design was downloaded.I have since downloaded another embroidery design and was able to embroider successfully. Am I able to re-download the file? If so, how?Thanks! Quote Link to comment
diver361 Posted March 31, 2015 Share Posted March 31, 2015 Hi - I downloaded the design and what I got was a "ton" of files for all kinds of machines, some of the files looked like development code, etc. When I loaded to a thumb drive and then inserted into my Baby Lock Ellure Plus machine the machine could not read the file. It just doesn't look like the actual Cookie Monster design was downloaded. I have since downloaded another embroidery design and was able to embroider successfully. Am I able to re-download the file? If so, how? Thanks! Yes, no problem for re download. we are not limited this. any time, you can back to Order History and download design(s) or another embroidery format. Cheers Quote Link to comment
jdemyers Posted May 20, 2015 Share Posted May 20, 2015 I bought two items from your website My embroidery machine is a Bernina Artista 630 and I use an older version embroidery software Bernina's design version 5 plus. The software display only the outlines and the machine also would not see the embroidery design directly from its own memory stick. Is it possible to down grade this software to match the older machines or how else can I solve the problem instead of buying a new embroidery machine Quote Link to comment
diver361 Posted May 20, 2015 Share Posted May 20, 2015 I bought two items from your website My embroidery machine is a Bernina Artista 630 and I use an older version embroidery software Bernina's design version 5 plus. The software display only the outlines and the machine also would not see the embroidery design directly from its own memory stick. Is it possible to down grade this software to match the older machines or how else can I solve the problem instead of buying a new embroidery machine Hello You need version 5 art format? Cheers Quote Link to comment
Shellie Posted July 25, 2015 Share Posted July 25, 2015 I have the Brother Innovis 750 E. I cannot find this machine in your hoop. Can I also buy your embroidery designs? Maybe this brother embroidery machine is a Special Edition in Germany. I do not know, but I have brother Format, so I guess I can use all your embroidery designs (if I have the right hoop). Please let me know if I am right. Quote Link to comment
diver361 Posted July 25, 2015 Share Posted July 25, 2015 I have the Brother Innovis 750 E. I cannot find this machine in your hoop. Can I also buy your embroidery designs? Maybe this brother embroidery machine is a Special Edition in Germany. I do not know, but I have brother Format, so I guess I can use all your embroidery designs (if I have the right hoop). Please let me know if I am right. No worries, you can choose any Brother machine with same hoops set. also this embroidery design have size which compatible with all Brother embroidery machines. Quote Link to comment
lefen Posted October 16, 2015 Share Posted October 16, 2015 Once I got to spot to download (with 4 choices) I saw that it was filled out wrong-as jef+ instead of jef or sew and I am new to machine embroidery and figured that would make it not usable. I backed up, thinking I could change it to .jef or .sew but I could find no record of what I chose. I am hoping that you have a record of what I had so I can fix it. Thanks you, Quote Link to comment
diver361 Posted October 16, 2015 Share Posted October 16, 2015 This is easy. Just need choose Profile choose another (or add) new format and clck Save changes. For help please http://embroideres.com/how-place-order-machine-embroidery-designs/ Video instructions: http://embroideres.com/video-instructions-customers Please let us know if we can be of further assistance. Cheers Once I got to spot to download (with 4 choices) I saw that it was filled out wrong-as jef+ instead of jef or sew and I am new to machine embroidery and figured that would make it not usable. I backed up, thinking I could change it to .jef or .sew but I could find no record of what I chose. I am hoping that you have a record of what I had so I can fix it. Thanks you, Quote Link to comment
Carlyn50 Posted October 18, 2015 Share Posted October 18, 2015 Hi, i tried to download the Posh Kitty embroidery designand it downloads but it does not show up on my machine. I need .pes and it is a .pes so i am not sure why it is not showing up. Is there a way to fix this? Quote Link to comment
diver361 Posted October 18, 2015 Share Posted October 18, 2015 Hi, i tried to download the Posh Kitty embroidery designand it downloads but it does not show up on my machine. I need .pes and it is a .pes so i am not sure why it is not showing up. Is there a way to fix this? What hoop you have? Probably this design bigeer for your embroidery machine. Quote Link to comment
harvey074 Posted November 19, 2015 Share Posted November 19, 2015 With regard to order 52862 7th November 2015 eight snowflake faces. I have downloaded these patterns but am having trouble with finding anything in some of the files. For example snowflakes 8(Snowfla) 9(snowfl4) 11(snowfl6) are all loading and have sew with no problems. But when attempting snowflakes 5(snofl1) 6(snowfl2) 7(snowfl3) 10(snowfl5) and 12(snowfl7) there appears to be nothing in the files and therefore nothing is sewing. I have deleted and re-downloaded four times now and the result is the same. Any advice would be greatly appreciated as these are lovely free embroidery designs and I would really like to be able to use them. As yet I haven't tried any of the other embroidery designs on this or my other order, but I am hoping all will be well with them when the time comes. Quote Link to comment
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